Ayub Khan
HR Specialist
Visakhapatnam
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
3
3
Languages
Work History
ERC Corporate HR Specialist
Amazon
06.2022 - Current
- Employee Contact handling: Take employee calls, cases and chats that are transferred in a contact center environment.
- Escalations: Handle high-level complex escalations within Ops, and Corporate scope.
- Decision Making: Resolved problems, improved operations and provided exceptional service. Made high judgment recommendations in absence of clear guidance.
- Communication/ Stakeholder management: Build and maintain successful partnerships with respective HR Services team, Payroll teams, Program Stakeholders and key business sponsors across Global HR Services. Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
COE Specialist
Uber Information Technologies
03.2021 - 05.2022
- Worked as a community operations executive by helping drivers and delivery partners to complete the signup process and assist them with app-related issues.
- Helping drivers and delivery partners to complete their trips thus improving their earning experience.
- Solve issues by creating Jira stories and C360’s to track issues related to driver documents and technical issues.
- Enhanced productivity by streamlining core processes and implementing innovative solutions.
- Negotiated contracts skillfully with suppliers, securing favorable terms that reduced costs without sacrificing quality or reliability.
Shipping and Logistic Support
WNS
07.2019 - 01.2021
- Providing the Liner Schedules to the shippers thereby facilitating the transportation.
- Handling the export documentation procedures. (COO, Form-13, Bill of Lading, Export Certificates).
- Handling the ERP (Service Bills for Dry Cargo Operations) of the Company for billing the Clients.
- Customer support thereby enhancing the better service to the customers by solving the data discrepancies.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
Education
SSC -
Pollocks School
Visakhapatnam 04.2001 -
CEC
MVR College
Visakhapatnam 04.2001 -
Bachelor of Commerce -
MVR Degree College
Visakhapatnam, India 04.2001 -
Skills
Idea Development and Brainstorming
Root Cause Analysis
Process Improvement
Teamwork and Collaboration
Time Management
Timeline
ERC Corporate HR Specialist
Amazon
06.2022 - Current
COE Specialist
Uber Information Technologies
03.2021 - 05.2022
Shipping and Logistic Support
WNS
07.2019 - 01.2021
SSC -
Pollocks School
04.2001 -
CEC
MVR College
04.2001 -
Bachelor of Commerce -
MVR Degree College
04.2001 -