Ayub Khan
Mumbai
Summary
Accomplished IT executive with over 19 years of experience in IT operations, currently serving as Assistant Vice President of IT. Expertise includes infrastructure management, strategy development, user support, and regulatory controls. Proven track record in managing multiple data centers and critical trading applications, enhancing productivity while reducing costs. Recognized for leadership in regulatory inspections and internal audits, with strong skills in budgeting and vendor management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Vice President
Credit Suisse & UBS
Mumbai
04.2017 - Current
- Leading and managing IT site support operations at Mumbai captive location.
- Managing stakeholder relationships and addressing their needs and concerns in a timely manner.
- Coordinating and supporting the deployment of IT products and solutions for end users.
- Ensuring readiness for business continuity management (BCM) through planning and testing BCM strategies.
- Conducting monthly vendor governance meetings and managing budgets for financial efficiency.
- Coordinating and managing annual maintenance activities, including site power down and facilities readiness.
- Supervising and governing vendors for IMACD, datacenter, disaster recovery, and printer services.
- Conducting regular monthly and quarterly IT and MC connects with stakeholders.
- Organizing product awareness sessions and events such as IT Expert Bars and product training.
- Contributing to global productivity improvement through knowledge sharing and promoting best practices adoption.
- Providing support for executive and management staff, including events and webcasts.
- Managing lifecycle projects, including software/hardware upgrades and asset disposal.
- Monitoring EOL infrastructure components and developing plans for remediation or risk acceptance.
- Accessing and participating in reviews, including Annual FAR, Audits, and MICOS.
Site Lead Operations
Credit Suisse Securities (I) Pvt. Ltd.
Mumbai
11.2012 - 03.2017
- Cost Save initiatives and deliverables. Adopting cost effective solutions to meet the strategic requirement.
• Project lead - SPOC for new projects & deployments, collaboration with Global CTO teams
• IT Infrastructure deployment for banking business includes critical Payment gateway (RTGS + NEFT) integration with Global Core Banking Systems.
• Managing a team of about 45+ engineers
• RTB/CTB Cost save initiatives, Vendor consolidation initiative resulted in overall cost save up to 69%
• One Asset policy - Resulted in Capital and Business save of ~ 450k+ USD (Green Belt Project)
• Full fledge DR - 100% recovery demonstrated during live operations of business on weekday
• 100% compliance against statutory requirements / different regulatory standards, across all sites (20+) in India including networks, voice, storage and other infrastructure components.
Site Engineer
ITMantra TechIntellect Pvt. Ltd.
Mumbai
03.2007 - 10.2012
- Monitoring GRDS queue and working on Incident remotely as per agreedSLA. (Tool used - Service Now)• Raising and Attending the MIM calls for all major outage• Meeting with all IT Team stakeholders for improvement of IT services• Contribution on Knowledge based management for effective improvement onservices• Escalate to appropriate Support team if incident cannot be resolved withinmaximum first level• Provide advance notification and updates to users on urgent changes thatmight have impact on service• Provides in-depth support and leads problem solving and implementationefforts for specific Workspace services (reach of influence is typically acrossthe sub department). Keep team, manager and customer informed of status ofissues• L2 level support for blackberry and Good Mobile users• Working on Virtual Desktop environment and excellent support knowledge ofMicrosoft Office, Internet Explorer and MS Lync• Working on CS based applications –(Marimba Tune, Lumension, GoodMobile, DFS, AD, IDC, Avecto and etc)• Ensuring that CS Environment operation system are compliance with latest version
Field Engineer
Satyam Infotech
Mumbai
02.2005 - 12.2007
- installs, configures, maintains, and troubleshoots an organization's on-site network infrastructure (routers, switches to ensure secure, efficient data flow, often requiring travel to client sites for deployments, repairs, and upgrades, and providing hands-on technical support while documenting systems and collaborating with local CTO teams.
Education
National Institute of Open Schooling -
National Institute of Open Schooling
04.2012
Vinayaka Mission University - Bachelor of Business Administration
Vinayaka Mission University
Tamil Nadu01.2017
Skills
- IT Strategy Development
- Asset lifecycle management
- Knowledge sharing
- Event coordination
- Operations management
- Risk management
- Issue resolution skills
- Staff management
- Infrastructure Management
- Regulatory Compliance
- Vendor Management
- Stakeholder Management
- Project Management
Certification
- A+ & CCNA
- ITIL
- Six Sigma Yellow & Green Belt
- AI on Cloud
- Big Data Analytics
- Pursuing Post Graduate Program in Artificial Intelligence for Leaders (PGP-AIFL)
Accomplishments
Winner of Employee of the year award from Global IT COO.
Timeline
Assistant Vice President
Credit Suisse & UBS
04.2017 - Current
Site Lead Operations
Credit Suisse Securities (I) Pvt. Ltd.
11.2012 - 03.2017
Site Engineer
ITMantra TechIntellect Pvt. Ltd.
03.2007 - 10.2012
Field Engineer
Satyam Infotech
02.2005 - 12.2007
National Institute of Open Schooling -
National Institute of Open Schooling
Vinayaka Mission University - Bachelor of Business Administration
Vinayaka Mission University