Ayush
Noida
Summary
Experienced professional with over 8 years of experience in client-focused, results-driven positions. Skilled in building lasting client relationships and managing high-quality service standards. Demonstrated expertise in data analysis, forecasting, and focused communication. Proficient in customer service tools, and Microsoft Office Suite, specializing in data analysis, troubleshooting, and process optimization. Known for adaptability, attention to detail, and problem-solving skills to ensure seamless execution of complex tasks. Committed to resolving customer satisfaction issues and contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Ttec
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer Service Associate
Amazon Development Center Pvt. Ltd.
04.2019 - 11.2022
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Maintaining Quality score above 85%.
Customer Service Associate
Concentric Daksh
05.2018 - 11.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Production Supervisor
Vishal Transformer and Switchgear Pvt. Ltd.
08.2015 - 03.2018
- Conducted quality checks throughout production process for optimal product standards.
- Conducted safety audits for identifying potential hazards and implementing corrective actions.
- Scheduled maintenance for equipment to minimize downtime and maintain operational flow.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
Education
Bachelor of Technology - Mechanical Engineering
ICFAI University
Dehradun07-2015
Skills
- Problem resolution
- Product knowledge
- Customer relationship management (CRM)
- Quality assurance
- Negotiation
Certification
- AML, KYC and Compliance
- Fundamentals of digital marketing
Awards
RNR award
Additional Information
Project:
Amazon Business Pilot Batch (2018 - 2019)
- Effectively handled diverse customer interactions, ensuring a seamless experience and promptly resolving inquiries with professionalism and empathy.
- Provided actionable insights and strategic recommendations to enhance the quality and efficiency of Amazon Business services, contributing to continuous improvement.
- Collaborated with customers to gather feedback on user experience, identifying opportunities to make services more user-friendly and intuitive.
Timeline
Customer Service Associate
Ttec
04.2023 - Current
Customer Service Associate
Amazon Development Center Pvt. Ltd.
04.2019 - 11.2022
Customer Service Associate
Concentric Daksh
05.2018 - 11.2018
Production Supervisor
Vishal Transformer and Switchgear Pvt. Ltd.
08.2015 - 03.2018
Bachelor of Technology - Mechanical Engineering
ICFAI University
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