Travelling
Ayush Ayush
Representative, Operations
Rewari,Haryana
Summary
Dynamic customer service representative with a proven track record at Concentrix Daksh Services, excelling in complaint handling and client relationship building. Enhanced customer satisfaction through effective ticketing system management and team collaboration, contributing to improved onboarding processes and fostering loyalty. Recognized for delivering high-quality service and resolving issues promptly.
Overview
1
1
year of professional experience
Work History
Representative
Concentrix Daksh Services India Private Limited
Gurugram
01.2025 - Current
- Resolved customer inquiries by providing accurate information and support, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, improving efficiency and response times.
- Managed ticketing systems to track customer interactions, ensuring timely follow-up and resolution of issues.
- Assisted in developing training materials for new representatives, contributing to improved onboarding and performance.
- Developed strong relationships with clients by delivering consistent, high-quality service and addressing concerns promptly.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
BBA - General Studies
Fairfield Institute of Management And Technology
Delhi 04.2001 -
Skills
Customer inquiry resolution
Interests
Photography
Travelling
I love travelling because it uniquely satisfy fundamental human desires for growth, connection, and simulation. It pulls you out of your daily routine and offers a blend of relaxation and exhilarating new experiences that can profoundly impact your well being.
Timeline
Representative
Concentrix Daksh Services India Private Limited
01.2025 - Current
BBA - General Studies
Fairfield Institute of Management And Technology
04.2001 -