Ayush Aggarwal
Operational executive
Noida
Summary
Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Ttec
04.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
Customer Service Associate
HCL (Google Process)
11.2022 - 01.2023
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
Customer Service Representative
Amazon Development Center Pvt. Ltd.
10.2018 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Technology - Mechanical Engineering
ICFAI University
Dehradun 04.2001 -
XII - Science Education
Meerut Public School
Meerut 04.2001 -
X - Science
International Public School
Meerut 04.2001 -
Skills
Regulatory Compliance
Accomplishments
Cleared the IJP of interim Dart in Amazon.
Started the pilot batch of amazon business.
Works in different operating units like India, Japan, North America process.
Timeline
Customer Service Associate
Ttec
04.2023 - Current
Customer Service Associate
HCL (Google Process)
11.2022 - 01.2023
Customer Service Representative
Amazon Development Center Pvt. Ltd.
10.2018 - 11.2022
Bachelor of Technology - Mechanical Engineering
ICFAI University
04.2001 -
XII - Science Education
Meerut Public School
04.2001 -
X - Science
International Public School
04.2001 -
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