Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Accomplishments
Timeline
Generic

Ayush Agrawal

Greater Noida

Summary

Dynamic operations leader with proven expertise at Capline Services Pvt Ltd, excelling in client communication and profit optimization. Skilled in persuasive communication and critical thinking, I have successfully developed tailored solutions that enhance client satisfaction and drive growth. Proficient in MS Excel, I thrive in high-volume environments while ensuring quality deliverables.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead

Capline services pvt ltd.
Noida
02.2021 - Current
  • Company Overview: MEDICAL BILLING OUTSOURCING COMPANY
  • Develop a comprehensive understanding of client requirements to provide tailored solutions and ensure complete client satisfaction.
  • Skilled in handling high-volume, multitask environments while ensuring consistent quality in all deliverables.
  • Collaborate with technical, functional, and sales teams to understand customer requirements and develop tailored solutions and proposal documents.
  • Accomplished operations professional with proven expertise in team leadership, client communication, profit optimisation and growth, relationship management, operations oversight, email correspondence, and staff training.
  • MEDICAL BILLING OUTSOURCING COMPANY

Social Media Marketing

Relations AI
07.2020 - 08.2020
  • Developed and executed email marketing campaigns using tools like Automizy and created a comprehensive, year-long social media content calendar.
  • Audited website blogs and content on WordPress using Yoast and RankMath SEO plugins to identify SEO and traffic growth opportunities, leveraging tools such as Google Keyword Planner, Moz, Google Trends, Ubersuggest, and SEMrush to create high-impact, search-optimised content.
  • Developed and researched engaging product-related content, including posts, posters, captions, and stories for social media platforms, while creating contests and viral content to drive audience interaction and brand awareness.

Business Development

Creative Change
06.2020 - 07.2020
  • Create meaningful and engaging content for daily social media posts, including designing posters and generating creative ideas to maintain a consistent brand presence.
  • Managed content calendar, created original posts, and coordinated with design and marketing teams to ensure brand consistency.

Business Development Executive

Jaro Education
Gurgaon
01.2019 - 04.2019
  • Counsel students regarding educational issues, such as course and program selection, study habits & career planning.
  • Establish and maintain relationships with individual or business or provide assistance with problems.
  • Validate and manage the leads generated through the mentioned activities with targeting the right set of audience and weekly Closure by continuous follow-ups.

Education

Masters of Business Administration -

G.I.M.T. INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Noida, India
03-2021

Bachelor Of Commerce - Hons.

GLA University
Mathura, India
08.2019

Skills

  • Persuasive Communication
  • Keen Observer
  • Operations management
  • Performance monitoring
  • Process improvement
  • Coaching and mentoring
  • Quality control
  • Relationship building

Certification

  • Business Etiquette - TCS Ion
  • Startup India Learning Program - Startup India
  • The Fundamentals of Digital Marketing: Google
  • Basic Computer Course (BCC) - NIELIT
  • Course on Computer Concepts - NIELIT
  • Master in PowerPoint – LinkedIn Learning

Languages

  • Hindi, 80/100
  • English, 80/100

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Recognized with an on-the-spot reward for exceeding client expectations, and consistently meeting service and performance targets
  • Recognized with performance badges for outstanding contributions, and actively supported the team in achieving key goals and targets

Timeline

Team Lead

Capline services pvt ltd.
02.2021 - Current

Social Media Marketing

Relations AI
07.2020 - 08.2020

Business Development

Creative Change
06.2020 - 07.2020

Business Development Executive

Jaro Education
01.2019 - 04.2019

Masters of Business Administration -

G.I.M.T. INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Bachelor Of Commerce - Hons.

GLA University

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Ayush Agrawal