Pre-Sales Leader delivering enterprise conversational AI across India, USA, LATAM, UK, and MEA. Expert in solutioning, executive-level demonstrations, and building scalable chat/voice bots using NLP and Generative AI. Experienced people manager and trusted advisor to C-Suite executives, with expertise in integrating conversational AI with CRM, HRMS, ITSM, SIP/IVR, APIs, campaign management systems, and analytics to drive measurable transformation.
AI & ML Expertise:
Natural Language Processing (NLP) Generative AI (LLMs) Conversational Design Predictive Analytics
Conversational AI & Voice:
Chatbots Voicebots IVR (SIP Architecture) Omnichannel Automation Bot Libraries STT TTS
Enterprise Systems & Integrations:
CRM: Salesforce HubSpot Zoho
ITSM: ServiceNow Freshservice BMC Remedy
HRMS: Workday SAP SuccessFactors Oracle HCM
API Management: REST/SOAP APIs API Gateways Middleware Integrations
Campaign Management Systems Analytics/BI
Omnichannel Platforms:
WhatsApp Messenger IVR Chat Widgets SMS Email Teams Slack Google Chat Alexa Google Assistant
Leadership & Market Impact:
People Management (12 members) Hiring & Mentoring Global Sales Enablement Partner Collaboration Analyst Relations (Gartner) Industry Evangelism
Regional Expertise:
India USA LATAM UK MEA
Club DJ ( Stage name - Aurum Aura )