Ayush Bhatnagar
Business Analyst
Summary
Result driven Business Analyst with 4 years of experience in IT consulting driving digital transformation, business process optimization and implementation of CRM platforms.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Business Analyst
Cognizant Technology Services
08.2022 - Current
- Consulted major Retail and hospitality clients based in US to enhance their customer retention and brand advocacy by customizing personalized loyalty program using Data analytics.
- Conducted requirement gathering workshops with stakeholders and translated the business needs to well defined user stories for the development team.
- Acted as a bridge between technical teams and stakeholders for the successful implementation of Salesforce platforms like Sales cloud and Service cloud.
- Conducted Agile ceremonies like sprint planning and Refinement for backlog grooming, Monitored project deliverables and progress using Jira, enabling timely reporting and proactive risk mitigation.
- Analyzed market trends for creating POVs, client pitch and RFPs for business development.
- Created user training documentation and conducted training sessions for successful onboarding and increased Salesforce adoption.
- Designed dynamic dashboards and data-rich reports that empowered leadership with actionable insights across critical business KPIs.
- Generated process flows and end-user journeys for critical business functionalities, facilitating UI design team to conceptualize the end to end user experience on the Apps and Website.
Business Analyst
ArcelorMittal Nippon Steel India
08.2021 - 08.2022
- Partnered with IT, sales, and customer service teams to align various cloud capabilities with AMNS’s business model.
- Improved customer satisfaction by streamlining the customer case management processs, ensuring timely resolution of customer complaints.
- Enhanced customer relationship and communication by implementing visit management process to track all the customer interaction under one platform.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
System Development Engineer
Infosys
01.2019 - 05.2019
- Worked with HTML, CSS and Angular for front end creation based on technical document.
- Completed technical reviews of existing systems and suggested changes or updates.
- Handled scripting tasks for debugging and automation using python.
- Developed applications based on JAVA and Python.
Education
MBA -
IIM Raipur
04-2021
Electrical Engineering -
JECRC
05-2018
XII CBSE -
Defence Public School
04-2013
X CBSE -
Defence Public School
04-2011
Skills
Communication
Interests
Position of Responsibility : Sr Exective Member Admissions Committee - IIM Raipur, State level winner of vedic quiz conducted by NGO Akshayapatra, Hobbies : Painting, Reading and Travelling, Fitness Enthusiast
Certification
Salesforce Administrator
Timeline
Business Analyst
Cognizant Technology Services
08.2022 - Current
Business Analyst
ArcelorMittal Nippon Steel India
08.2021 - 08.2022
System Development Engineer
Infosys
01.2019 - 05.2019
MBA -
IIM Raipur
Electrical Engineering -
JECRC
XII CBSE -
Defence Public School
X CBSE -
Defence Public School