Ayush Chandra

• Primarily responsible for ensuring that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

• Maintained professional manner in all customer interactions, answered concerns

and resolved problems with friendly and knowledgeable approach.

• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.

• Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.

• Rostering & Strategic Planning

• Reconcile all accounts in a timely manner

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Reconciled end-of-day reports to determine accurate billing and payment processing.

• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained clean reception area to promote positive, professional environment for clients.

• Facilitated internal audits and prepared detailed reports on findings.
• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Respond to guest complaints, requests and emergencies.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed .
• Answer phones and place reservations
• Reservation Integrity
  

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.

• Providing a visible management presence while on duty.
• Ensuring each department is prepared and staffed for each shift.

• Monitor health and safety throughout the hotel.
• Overlooking day-to-day operation of the whole facility
• Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information,checking premises, reporting any damages and breakdowns and checking if repairs have been completed)
• Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
• Assisting other heads of departments with their work
• Reporting to the Assistant manager.
  
  
  

• Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
• Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
• Reported and documented maintenance requests and scheduled appropriate services.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Overseeing daily activities on the hotel property including front desk operations,reservations, and concierge and customer services.
• Responsible for operational efficiency,profitability and customer satisfaction.
• Overseeing property maintenance and appearances.
• Rostering & Payroll
• Administration & Management Reports - P&L Report & Weekly Reports
  
  
  
  
  
  

• Greeted Guests professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed reservations, communicated with guests and updated guests records.