Ayush Chaturvedi

1. Handling banking operations like opening Loan account in software (EBOBS), Classic banking account in NABONE and Offset Account.

2. Creation of Security in a software called Siebel and linking the same with the Loan account of the Customer.

3. Preparing various banking reports likes Unlinked Security Report and Undrawn Report.

4.Preparation of RCA in case of grace event/Escalation and providing with the possible solution to the customer and feedback to the concerned team mate.

5.Handling Mailbox.

6. Fraud checks on customer profile and removing restrictions if any, on customers account via CBP.

1. Making Inbound and Outbound calls to customers and pitching various furniture products according to their choice.

2. Liaising with client via email and phone to identify and address needs growing existing accounts through cross selling.

3.Identifying new business opportunities through cold calling, network marketing and calling.

1. Researching documents of US Customers for account opening and verification.

2. Selling Core Banking Products like Electronic Cards, Insurance and E Banking.

3.To process customers instruction related to Demographic Changes.

1. Lead generation to dialing 70-80 customer in a day and closing prospecting leads.

2. Monitored Australian market trend for Solar products ( Solar panels, Solar Inverters) and competitor actions to adjust the strategies and achieve sales target..

3. Maintaining strong follow up and relationship with existing clients (Solar retailers,Installers and end customers. )

1. Responsible for handling UK operations and quality standards for customer satisfaction.

2. Maintaining monthly billing cycle, upgrade eligibility, transfer and cancellation of ownership.

3. Making Inbound and outbound calls and taking chats to resolve customers queries.