AYUSH CHAUHAN
New Delhi
Summary
Highly motivated and dedicated customer support executive with a proven track record of providing exceptional service and ensuring customer satisfaction. Possessing excellent communication skills, empathy, and a strong ability to solve problems, I am well-prepared to excel in a customer-centric role. With a deep understanding of our products and a commitment to delivering personalized assistance, I strive to create positive customer experiences and build lasting relationships.
Overview
2
2
years of professional experience
Work History
Collection Consultant
Quess Corp
12.2024 - 05.2025
- Expertly negotiated payment plans and settlements with delinquent account holders, balancing recovery goals with customer retention.
- Communicated effectively with diverse debtors to understand financial situations and develop mutually agreeable repayment solutions.
- Maintained accurate and detailed records of all communication and payment agreements in CRM systems.
- Provided financial education and loss mitigation assistance to help customers manage debt effectively.
- Addressed customer inquiries and resolved concerns related to overdue balances with a customer-centric approach.
- Provided exceptional customer service while pursuing collection goals, protecting the client's reputation.
- Educated clients on financial obligations and available resources to support long-term financial health.
Customer Executive (contract)
TELEPERFORMANCE
07.2024 - 10.2024
- Resolved an average of 50+ customer inquiries daily via phone, email, and chat, maintaining a 95% customer satisfaction rating.
- Utilized Zendesk and to track customer interactions, ensuring accurate record-keeping and follow-ups.
- Collaborated with team members to resolve complex customer issues, fostering a supportive work environment.
- De-escalated difficult customer situations with empathy and diplomacy, maintaining positive customer relations.
- Managed and prioritized multiple customer inquiries simultaneously in a fast-paced environment.
- Implemented creative solutions to customer problems, exceeding customer expectations.
- Documented customer interactions and resolutions accurately in CRM system.
- Educated customers on product features and benefits, leading to a 25% increase in product adoption.
- Processed orders, returns, and exchanges accurately and efficiently.
Customer Support Associate
IENERGIZER
07.2023 - 03.2024
- Built strong rapport with customers through personalized interactions, resulting in higher customer retention rates.
- Conducted outbound calls to ensure customer satisfaction post-purchase, identifying potential issues before they escalated.
- Educated customers on self-service options, empowering them to resolve common issues independently.
- Leveraged feedback from customer interactions to suggest product and service improvements, enhancing the overall customer experience.
- Streamlined data entry protocols for customer interactions, improving record accuracy by 20%.
- Demonstrated flexibility by handling diverse customer inquiries across multiple communication channels (phone, email, chat).
- Remained calm and empathetic during stressful customer escalations, turning negative experiences into positive outcomes.
- Consistently met and exceeded individual and team performance targets, even during peak periods.
Education
Bachelor of Science -
CSJM University
01.2023
12th - Science
Rajputana Public School
01.2019
Skills
- Problem solving
- E-commerce
- Time management
- Active listening
- Attention to detail
- Client relationships
- Customer relationship management
- Client engagement
- Client rapport
Timeline
Collection Consultant
Quess Corp
12.2024 - 05.2025
Customer Executive (contract)
TELEPERFORMANCE
07.2024 - 10.2024
Customer Support Associate
IENERGIZER
07.2023 - 03.2024
12th - Science
Rajputana Public School
Bachelor of Science -
CSJM University
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