Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Ayush Chawla

Ayush Chawla

Summary

With ~ 5 years of experience in data analysis, financial reporting, and general operations. Acquainted with the use of Microsoft Office, Follow up boss, G Suite, and front. A customer-oriented individual with experience supporting agents in the US via the email ticketing system. Individually tailored team leader with experience training and mentoring junior members.

Overview

2
2
years of professional experience
1
1
Language

Work History

02.2021
  • Connecting and maintaining a strong relationship with clients and real estate agents
  • Working with the team & managers in identifying the trouble points and resolving them to best assist the clients and agents
  • Being a part of pre-sales team and using customer relationship manager systems (CRMs) to facilitate the client purchase journey
  • Managing escalations and acting as a mediator between client and other teams
  • Adapted with rapidly evolving processes and pivoted to take on new responsibilities and functions with ease
  • Assisting clients nationwide as a real estate liaison, pairing them with real estate agents and gathering pertinent details about the home search
  • Participated in a various pilot program for end-to-end live chat availability and provided feedback to Product and engineering teams to improve user interface.

Better— Sales Development Associate

09.2022 - Current
  • Develop and maintain mortgage knowledge organisational goals, products and services
  • Trained and up-skilled multiple batches of new hires and trainers
  • Procuring and maintaining record of clients data required for Mortgage services
  • Bridging the gap between clients and the underwriting sector
  • Anticipate and troubleshoot issues caused
  • Working as an analyst in the pilot team and establishing the process and working parallel with offshore teams
  • Pitch purchase and refinance mortgage loans, build relationships and cross sell Homeowners Insurance, Title Services and Real Estate
  • Services
  • Better— Real Estate Experience Partner

Senior Customer Support Executive

Grofers
09.2020 - 02.2021
  • Handling customer concerns over call, chat and email
  • Proactively obtaining and evaluating all relevant information to handle product and service inquiries
  • Organize workflow for the team to meet customer timeframe and take ownership & accountability of the process.

Sales & Service Associate

Marriott International
07.2018 - 03.2020
  • Handling the guest queries regarding their missing Marriott Bonvoy points
  • Providing guest Invoice/Folio for their past stays
  • Assisting guests with their concerns regarding all the Marriott hotel brands
  • Handling all the bookings that come through OTA like Booking.com,Expedia.

Education

MBA - Marketing

Jaipur National University

BA (Prog - undefined

Rajdhani College

Skills

Microsoft office, Realtionship Building

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Accomplishments

  • All Star Award
  • Best Performer Award
  • Process Excellence Award
  • Star of Business Award

Interests

Cricket, Trekking, Travelling, Gardening

Timeline

Better— Sales Development Associate

09.2022 - Current

02.2021

Senior Customer Support Executive

Grofers
09.2020 - 02.2021

Sales & Service Associate

Marriott International
07.2018 - 03.2020

MBA - Marketing

Jaipur National University

BA (Prog - undefined

Rajdhani College

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Ayush Chawla