Figma
Ayush Chouhan
Program Management
Sector - 67
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
Zomato Limited
Gurugram
02.2022 - Current
- Managed and supervised administrative and daily program operations, complying with Processes and regulations.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives on Setting up the Supply chain for Zomato Instant Business Vertical.
- Managed multiple strategic projects with numerous sub-projects or workstreams in Operations & Product on the conversion of M2C for Customers.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Built teams to address project goals and objectives for multiple projects.
- Prioritized roadmap in order to achieve product goals and metrics.
- Conceptualized and deployed enhanced product features and optimized implementation for use in Operations Strategy.
- Reduced the Supply Chain - Middle mile cost from 0.48 CPO ( Cost Per Order ) To 0.13 CPO.
- Build the Strategy on becoming CM2 positive for 4 kitchens and achieve the CM1 positive within 4 months of operations.
- A stakeholder in Network Expansion based on the numerous factors of Online Ordering and Blinkit Users.
Operations Manager
Edureka
Bangalore
12.2018 - 09.2019
- Identified procedure or process changes required to improve performance and productivity.
- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.
- Introduced new methods, practices and systems to reduce turnaround time for the Non- tech Tickets.
- Influence product development choices using data and insights which originate from in-depth knowledge of the launched program.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Operations Excellence Analyst
Udaan
Bangalore
09.2019 - 02.2022
- Facilitate regular communications with Tech and Business Leadership on product vision and progress, Advise Product teams throughout the product life cycle on the business implications and feasibility of the product portfolio.
- Identifying and Problem-solving steep impact opportunities across the Middle and Last mile in Supply Chain.
- Driving adherence to processes across respective workstreams/functions.
- Ensuring speed, accuracy and scalability of processes while being low on cost.
- Contributed to the creation and implementation of technical requirements and specifications to establish a common foundation for application development.
- Analyzed emerging Last Mile problems and developed solutions that complied with project parameters and budgetary guidelines.
- Solve the operational issues to reduce the RTO from 7% to 0.9% through a data-driven approach, which increases the overall GMV of the business.
- Designed the Product Solve for the NDR Verification through LM app enhancement (calling/visibility/marking) to support seamless delivery and verification and data analytics.
- Designing and the deployment of the Hub App Product, which helps in paperless operations with accuracy and increases the IPP and reduces the variable cost by 20% in the overall supply Chain.
- Designing and deployment of the product which helps to automate the whole routing and reduce the routing time from 2.5 hrs. to 20 min and helps the delivery partners to get the possible sequence and reduce the overall trip time and expanded to 72 cities. This helps to increase my Throughput in the Last mile vehicles which reduces the Last Mile cost.
- Reduction of LM supply chain cost from 1.3 Rs to 0.92 paise, by increasing the vehicle utilization, fleet mix and creating visibility around the cost per delivery in the overall supply chain.
- Deployment and adherence of the RVP LM app which will solve the accurate pickup as per the checklist designed by the returns team, this helps the RVP material for the re-inventories and reduce the losses.
Operations Manager
Decathlon Sports India
Bangalore
04.2018 - 12.2018
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages for the 4 Sports Brand across 3 Retail stores.
- Scheduled production plans according to customer needs and supply availability.
- Oversaw demand planning, purchasing and logistics.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor of Technology - Electrical & Electronics Engineering
Christ University
Bangalore 05.2014 - 05.2018
Skills
Supply Chain Management
Software
Google Data Studio
Timeline
Program Manager
Zomato Limited
02.2022 - Current
Operations Excellence Analyst
Udaan
09.2019 - 02.2022
Operations Manager
Edureka
12.2018 - 09.2019
Operations Manager
Decathlon Sports India
04.2018 - 12.2018
Bachelor of Technology - Electrical & Electronics Engineering
Christ University
05.2014 - 05.2018
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