Ayush Gupta
Executive Flight Dispatch
Mumbai,MH
Summary
Experienced operations Executive with a firm & trim background in the aviation industry. Proven track record of optimizing processes, enhancing efficiency, and ensuring regulatory compliance. Skilled in team leadership, customer management, and strategic planning. Passionate about delivering exceptional results and driving organizational success and Mutual Growth in dynamic environments.
Overview
2
2
years of professional experience
Work History
Executive Operations
Interglobe Aviation Limited (Indigo)
Mumbai
12.2023 - 08.2024
- Responsible for overseeing ground operations at Mumbai International Airport, ensuring the efficient and safe movement of aircraft, cargo, and passengers.
- Coordinating ramp activities, such as aircraft marshalling, baggage handling, and fueling, to ensure on-time departures and arrivals.
- Manage ramp personnel, enforce safety protocols, and handle any emergencies or incidents at airport authorities to optimize ramp operations and minimize delays.
- Implemented process improvements to streamline workflow and maximize productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Passenger Service Executive
Celebinas Airport Service India Pvt Ltd
Mumbai
08.2022 - 12.2023
- Functioning for the Singalpore Airlines With Ensuring smooth Airport & Airline operations, resolving passenger issues, and maintaining high levels of customer satisfaction.
- Firm Key responsibilities including All CLC Functions, managing passenger inquiries, handling complaints, Ground Ramp operations, coordinating with other departments like OCC & AOCC, and implementing strategies to improve service quality.
Education
Bachelor Degree - Aviation Management
07.2023
Diploma - Aviation and Hospitality Management
06.2021
Higher Secondary -
03.2020
Skills
- Effective Communication
- Leadership
- Great Teamplayer
- Work Ethics & Compliance
- Service Oriented
- Technical & System Proficient
- Adaptability & Potential
- Experienced in Aircraft Load and Trim
- Operating Airlines
- Airport & Cargo Operations
- Customer Service
- Advanced Technical proficiency in airline-specific software
- Proficient in computer applications
- ALTEA
- AMADEUS
- CRM
- MS OFFICE (WORD, EXCEL, POWERPOINT)
Personal Information
- Date of Birth: 12/05/02
- Gender: Male
- Nationality: Indian
Further Information
Awarded from Singapore Airlines for Best Staff of the month for 6 times in recognition of good performance and dedicated service., Appreciation & Awarded for Presenting Outstanding Performance from Celebinas Airport Service India Pvt Ltd., English, Hindi, Marathi
Languages
English
Advanced
C1
Timeline
Executive Operations - Interglobe Aviation Limited (Indigo)
12.2023 - 08.2024
Passenger Service Executive - Celebinas Airport Service India Pvt Ltd
08.2022 - 12.2023
D.Y.Patil University - Bachelor Degree, Aviation Management
National Institute of Aviation and Hospitality Management - Diploma, Aviation and Hospitality Management
Bhavans College - Higher Secondary,
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