Ayush Hegde
Al Qusais, Dubai
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing front office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
5
5
years of professional experience
Work History
Front Office Executive
Fortune Group Of Hotels
Dubai
12.2023 - Current
- Welcomed large volume of guests and improved overall customer service.
- Organized filing systems for patient records and other documents according to company standards.
- Monitored security procedures, including managing visitor logs and issuing visitor badges.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
Revenue Executive
StayVista Pvt. Ltd.
Mumbai
07.2023 - 11.2023
- Created reports summarizing progress against organizational goals and objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented successful business strategies to increase revenue and target new markets.
Front Desk Agent
Crowne Plaza Indianapolis Downtown Union Station
Indianapolis
04.2022 - 04.2023
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
- Processed payments accurately and efficiently.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
Asst. Food and Beverage Executive
Mercury Hospitality Services
Thane
10.2020 - 10.2021
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Conducted research on new menu items, pricing structures, and other initiatives to create a more profitable environment.
- Provided feedback to chefs regarding menu changes or special requests from customers.
- Monitored customer satisfaction ratings through surveys or interviews.
- Ensured compliance with health codes and safety regulations within the department.
- Evaluated current trends in the industry to identify opportunities for growth or improvement.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Intern
Fairfield By Marriott
Goa
12.2019 - 03.2020
- Internship training in Departments mentioned below:
- Housekeeping
- Food and Beverage
- Culinary
- Front office
Education
Bachelor of Science - Hospitality Management
D.Y. Patil University School of Hospitality
Navi Mumbai05-2020
HSC - Commerce
Shubhamraje Jr. College
Thane05-2017
Skills
- Hospitality services
- Work prioritization
- Conference room scheduling
- Problem-solving skills
- Customer service
- Telephone etiquette
- Front office management
- Skilled in Opera, WinHMS, Microsoft Office
- Oral and writing communication
Certifications
- CERTIFIED BY SWISS EDUCATION GROUP, CESAR RITZ COLLEGES AND CULINARY ARTS ACADEMY, SWITZERLAND
- CERTIFIED BY HOFBRAUHAUS BEER BREWERY, GERMANY
- CERTIFIED BY PARMIGIANO REGGIANO, ITALY
Extra Curricular Activities
- FRONT OFFICE WORKSHOP at D.Y. PATIL UNIVERSITY, Navi Mumbai
- ANNUAL POLICE EVENT, Navi Mumbai-WORKED AS A SERVER
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Tulu
Proficient
C2
Timeline
Front Office Executive
Fortune Group Of Hotels
12.2023 - Current
Revenue Executive
StayVista Pvt. Ltd.
07.2023 - 11.2023
Front Desk Agent
Crowne Plaza Indianapolis Downtown Union Station
04.2022 - 04.2023
Asst. Food and Beverage Executive
Mercury Hospitality Services
10.2020 - 10.2021
Intern
Fairfield By Marriott
12.2019 - 03.2020
Bachelor of Science - Hospitality Management
D.Y. Patil University School of Hospitality
HSC - Commerce
Shubhamraje Jr. College