Ayush Jain
Muzaffarnagar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Senior Associate Technical Support
Amazon Development Centre
Noida, Uttar Pradesh (Remote)
03.2022 - Current
- We offer Technical Support for Amazon Digital Devices, including the Alexa Echo, Amazon Fire TV sticks, Kindle, and Amazon Prime Video.
- Help customers with troubleshooting steps to resolve any issue in using the devices & services.
- To create innovative support experiences for customers of Amazon's devices and digital products, through intelligent self-service resolution via live calls, chats & emails.
- Trained and supported new team members, maintaining culture of collaboration.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Senior Associate Technical Support
Tech Mahindra Ltd
Noida, Uttar Pradesh
02.2022 - 12.2022
- Supervise maintenance of telecommunications equipment.
- Help customers in technical specifications and operating standards for telecommunications equipment.
- Instruct in use of voice, video, and data communications systems.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
Senior Executive Customer Support
Ienergizer IT Services Pvt. Ltd
Noida, Uttar Pradesh
02.2018 - 12.2020
- Live Chat support for sales to solve needs and interests of specific individuals over the website (US based Telecome).
- Established and directed successful programs focused on Sales and after Sales Service.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Associate
One97 Communications Ltd.
Noida, Uttar Pradesh
10.2016 - 11.2017
- Create, maintain, and enter information into databases.
- Coordinate and direct office services, such as Customer dealing, resolutions.
- Review files, records, and other documents to obtain information to respond to requests.
- Resolve customer complaints or answer customers' questions regarding service and procedures.
- Consult with managers or other personnel to resolve problems in areas such as queries, output quality, or work schedules.
Front Office Executive
Eaton Smart New Delhi Airport Transit Hotel
New Delhi, NCR
11.2013 - 09.2014
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment inside Airport.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Plan, schedule or supervise the work of other employees.
- Review accounts and charges with guests during the checkout process.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Education
Masters In Computer Applications - Computers
APJ Abdul Kalam Technical University
Muzaffarnagar, Uttar Pradesh10.2019
Bachelors In Computer Application - Computers
CCS University
Meerut, Uttar Pradesh10.2016
Diploma in Hospitality, Travel and Customer Service Management - Hospitality
Frankfinn Institute of Air Hostess Training
Meerut, Uttar Pradesh08.2013
Senior Secondary - undefined
S.D. Public School
Muzaffarnagar, Uttar Pradesh08.2011
Skills
- Complaint management
- Technical support
- Troubleshooting
- Cross-functional coordination
- International Sales support
- Courteous demeanor
- Relationship building
- Punctuality and reliability
- Adaptability and flexibility
Timeline
Senior Associate Technical Support
Amazon Development Centre
03.2022 - Current
Senior Associate Technical Support
Tech Mahindra Ltd
02.2022 - 12.2022
Senior Executive Customer Support
Ienergizer IT Services Pvt. Ltd
02.2018 - 12.2020
Senior Associate
One97 Communications Ltd.
10.2016 - 11.2017
Front Office Executive
Eaton Smart New Delhi Airport Transit Hotel
11.2013 - 09.2014
Bachelors In Computer Application - Computers
CCS University
Diploma in Hospitality, Travel and Customer Service Management - Hospitality
Frankfinn Institute of Air Hostess Training
Senior Secondary - undefined
S.D. Public School
Masters In Computer Applications - Computers
APJ Abdul Kalam Technical University