Ayush Jain
Muzaffarnagar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Senior Associate Technical Support
Amazon Development Centre
03.2022 - Current
- We offer Technical Support for Amazon Digital Devices, including the Alexa Echo, Amazon Fire TV sticks, Kindle, and Amazon Prime Video.
- Help customers with troubleshooting steps to resolve any issue in using the devices & services.
- To create innovative support experiences for customers of Amazon's devices and digital products, through intelligent self-service resolution via live calls, chats & emails.
- Trained and supported new team members, maintaining culture of collaboration.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Senior Associate Technical Support
Tech Mahindra Ltd
02.2022 - 12.2022
- Supervise maintenance of telecommunications equipment.
- Help customers in technical specifications and operating standards for telecommunications equipment.
- Instruct in use of voice, video, and data communications systems.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
Senior Executive Customer Support
Ienergizer IT Services Pvt. Ltd
02.2018 - 12.2020
- Live Chat support for sales to solve needs and interests of specific individuals over the website (US based Telecome).
- Established and directed successful programs focused on Sales and after Sales Service.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Associate
One97 Communications Ltd.
10.2016 - 11.2017
- Create, maintain, and enter information into databases.
- Coordinate and direct office services, such as Customer dealing, resolutions.
- Review files, records, and other documents to obtain information to respond to requests.
- Resolve customer complaints or answer customers' questions regarding service and procedures.
- Consult with managers or other personnel to resolve problems in areas such as queries, output quality, or work schedules.
Front Office Executive
Eaton Smart New Delhi Airport Transit Hotel
11.2013 - 09.2014
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment inside Airport.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Plan, schedule or supervise the work of other employees.
- Review accounts and charges with guests during the checkout process.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Education
Masters In Computer Applications - Computers
APJ Abdul Kalam Technical University
Muzaffarnagar, Uttar Pradesh10.2019
Bachelors In Computer Application - Computers
CCS University
Meerut, Uttar Pradesh10.2016
Diploma in Hospitality, Travel and Customer Service Management - Hospitality
Frankfinn Institute of Air Hostess Training
Meerut, Uttar Pradesh08.2013
Senior Secondary - undefined
S.D. Public School
Muzaffarnagar, Uttar Pradesh08.2011
Skills
- Complaint management
- Technical support
- Troubleshooting
- Cross-functional coordination
- International Sales support
- Courteous demeanor
- Relationship building
- Punctuality and reliability
- Adaptability and flexibility
Timeline
Senior Associate Technical Support
Amazon Development Centre
03.2022 - Current
Senior Associate Technical Support
Tech Mahindra Ltd
02.2022 - 12.2022
Senior Executive Customer Support
Ienergizer IT Services Pvt. Ltd
02.2018 - 12.2020
Senior Associate
One97 Communications Ltd.
10.2016 - 11.2017
Front Office Executive
Eaton Smart New Delhi Airport Transit Hotel
11.2013 - 09.2014
Bachelors In Computer Application - Computers
CCS University
Diploma in Hospitality, Travel and Customer Service Management - Hospitality
Frankfinn Institute of Air Hostess Training
Senior Secondary - undefined
S.D. Public School
Masters In Computer Applications - Computers
APJ Abdul Kalam Technical University
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