Ayush Jain
Muzaffarnagar
Summary
Detail-oriented professional with extensive experience in managing administrative tasks and coordinating teams to improve operational efficiency. Skilled in handling confidential information and preparing reports that support senior management. Strong communication and problem-solving skills drive high-quality service and successful project outcomes.
Overview
8
8
years of professional experience
Work History
Executive Officer
EXL Service
Noida
11.2025 - Current
- Handled multiple chat sessions simultaneously while meeting quality standards under pressure.
- Troubleshot technical customer issues using detailed guidance to improve usability.
- Reviewed submitted complaints and prioritised responses by submission time and factors.
- Guided customers through purchasing steps, providing clear product details.
- Coordinated with National Grid (United Kingdom) and responded to emergency situations. British Gas Home Care Services.
Technical Support Associate
Amazon Development Centre
Noida
03.2022 - 06.2025
- Provided technical support for Amazon devices (Alexa Echo, Fire TV Stick, Kindle, Prime Video).
- Created innovative support experiences through intelligent self-service resolution.
- Trained and supported new team members, fostering collaboration.
- Maintained solutions-oriented approach to complex problems.
Senior Associate - Tech
Tech Mahindra Ltd, Noida
Noida
02.2022 - 12.2022
- Supervised maintenance of telecommunications equipment.
- Assisted customers with technical specifications and operating standards.
- Instructed use of voice, video, and data communication systems.
- Implemented and supported voice services and equipment (PBX, voicemail, telecom systems).
- Analyzed information to recommend and plan system installations or modifications..
Senior Associate
Ienergizer IT Services Pvt. Ltd
Noida
02.2018 - 12.2020
- Developed and managed sales and after-sales service programmes, improving client satisfaction and retention.
- Delivered exceptional customer service by leveraging product knowledge and creating positive experiences.
- Delivered live chat sales support, enhancing customer engagement for US-based telecom clients.
- Addressed customer requests for products, services, and company information, ensuring timely and accurate responses.
Education
Masters - Computer Applications in Computers
APJ Abdul Kalam Technical University
Muzaffarnagar, Uttar Pradesh10-2019
Bachelors - Computer Application in Computers
CCS University
Meerut, Uttar Pradesh10-2016
Diploma - Hospitality, Travel and Customer Service Management in Hospitality
Frankfinn Institute of Air Hostess Training
Meerut, Uttar Pradesh08-2013
Senior Secondary -
S.D. Public School
Muzaffarnagar, Uttar Pradesh08-2011
Skills
- Technical support
- Troubleshooting
- Complaint management
- Cross-functional coordination
- Sales support chat
- Adaptability and flexibility
- Punctuality and reliability
- Relationship building
- Courteous demeanor
Languages
Hindi
First Language
English
Proficient
C2
Interests
- Technology exploration Cross-cultural communication Travel & cultural events Problem-solving activities Fitness & wellness
Accomplishments
- Reduced resolution time by 25% through optimized troubleshooting workflows.
- Trained and mentored 10+ new associates, improving team efficiency.
- Handled high-volume support with 95% customer satisfaction rating.
- Recognized for adaptability during remote support transition.
Timeline
Executive Officer
EXL Service
11.2025 - Current
Technical Support Associate
Amazon Development Centre
03.2022 - 06.2025
Senior Associate - Tech
Tech Mahindra Ltd, Noida
02.2022 - 12.2022
Senior Associate
Ienergizer IT Services Pvt. Ltd
02.2018 - 12.2020
Masters - Computer Applications in Computers
APJ Abdul Kalam Technical University
Bachelors - Computer Application in Computers
CCS University
Diploma - Hospitality, Travel and Customer Service Management in Hospitality
Frankfinn Institute of Air Hostess Training
Senior Secondary -
S.D. Public School