Ayush Kolte

Pune

Summary

A detail-oriented professional with a basic understanding of database administration, application support, and technical troubleshooting. Possesses knowledge of managing SQL Server environments, optimizing stored procedures, and monitoring system performance. Familiar with support operations, including user communication and issue resolution.

Basic understanding of Windows updates, patch management, and SCCM operations, with experience in managing updates and deploying patches. Knowledgeable in healthcare workflows, HIPAA regulations, and operational systems such as radiology PACS and appointment scheduling.

Has foundational knowledge of ServiceNow for incident management and ticketing, with an understanding of various ticket types including Incident, Change Request, Problem, and Service Request. Skilled in critical thinking and maintaining professionalism in challenging situations to ensure effective problem resolution.

Additionally, possesses a solid foundation in networking concepts, including Active Directory, DNS, DHCP, and IP addressing. Familiar with the differences between LAN and WAN, the use of PING and TELNET for network diagnostics, and the functions of key networking devices like routers, switches, and hubs. Understanding of MAC addresses, firewall basics, and their role in securing and managing network traffic.

Overview

2026

years of professional experience

Work History

Salesman

KIA

Dedicated and results-driven Salesman with extensive experience working at a Kia showroom
Proven expertise in understanding customer needs, providing exceptional service, and effectively closing sales
Adept at demonstrating product features, managing customer relationships, and meeting sales targets
Strong communication and negotiation skills, coupled with a thorough knowledge of Kia vehicles and the automotive market

Sales Executive

Q-connect

06.2024 - Current

Provide support for Breakdown department (TATA) and Insurance sales, serving as a key point of contact for end users reporting car breakdowns and requiring assistance
Guide end users through the necessary steps following a breakdown, facilitating the assignment of a TATA associate to retrieve the vehicle and transfer it to the showroom
Sell insurance tailored to the specific needs of individuals and animals based on their age and health, ensuring comprehensive coverage and customer satisfaction
Coordinate and utilize various applications including Genesys calling App, CIBIL, QRT (Quick Response team), and productivity tools such as Excel and OpenOffice to efficiently manage breakdown assistance and insurance sales operations

Education

BCA - Computer application

Conquest

Skills

Database Administration

Proficient in identifying database blockages and troubleshooting them
Knowledge in monitoring SQL Server Agent jobs and analyzing their steps
Skilled in reviewing and optimizing stored procedure execution plans using tools like SentryOne and SQL Server Management Studio (SSMS)

Application Support

Monitored server performance, including CPU and memory utilization
Managed direct communication with users to address issues and provide resolutions

SQL and SSMS Expertise

Proficient in DDL, DQL, DML, DCL, and TCL operations
Experienced in importing databases from external sources into local SSMS environments

Windows and Patching

Basic understanding of Windows Update and its working mechanism
Familiarity with Azure Update Manager for managing and automating updates
Knowledge of different types of Windows Updates (eg, feature updates, quality updates, security updates)
Awareness of using SCCM (System Center Configuration Manager) for patch deployment and management
Understanding of ports used in SCCM for communication and deployment processes

Management

Experienced in managing support operations and following up with users to ensure resolution

Critical Thinking

Skilled at handling interactions with frustrated customers, ensuring effective problem resolution while maintaining professionalism

Healthcare Knowledge

Knowledge of Acute Care and Ambulatory Care settings
Familiar with HIPAA regulations and their implications on data handling
Understanding of:Insurance basics and patient responsibilities MRN (Medical Record Number) usage in patient identification Patient Demographics and Vitals data management PEARS (Pediatric Emergency Assessment, Recognition, and Stabilization) protocols Appointment scheduling and management workflows Radiology systems and PACS (Picture Archiving and Communication System) operations Roles and responsibilities of healthcare Providers Basics of Medical Billing and Guarantor roles
Insight into the Patient Cycle in Healthcare, including:Pre-registration, Registration, Examination, Treatment, Monitoring, Charge capture, Discharge, and ongoing Life Cycle Management

ServiceNow

Basic understanding of ServiceNow for incident management and ticketing
Familiarity with types of tickets, including Incident, Change Request, Problem, Service Request, Case and Task

Networking Skills

Active Directory: Knowledge of user authentication, domain services, and centralized network resource management
DNS (Domain Name System): Understanding of domain name resolution and its role in translating domain names to IP addresses
DHCP (Dynamic Host Configuration Protocol): Familiar with automatic IP address assignment and network configuration
LAN vs WAN: Clear understanding of Local Area Networks (LAN) and Wide Area Networks (WAN) and their differences in scope, speed, and usage
PING vs TELNET: Proficient in using PING for network connectivity checks and TELNET for remote command-line interface access
IP Addressing: Knowledge of IPv4/IPv6 addressing schemes and subnetting
MAC Address: Understanding of hardware addressing used for network device identification
Networking Devices: Familiar with the functions and differences of Routers, Switches, and Hubs in a network
Firewall: Basic understanding of firewalls for controlling and securing incoming/outgoing network traffic

Timeline