Ayush Mishra

Accomplished in guest relations management and proficient in Microsoft Office Suite, I have significantly contributed to the success of Lemon Tree Hotels and Taj Club House Chennai. My expertise in front office operations and knack for enhancing guest satisfaction scores exemplify my ability to deliver exceptional service, ensuring a memorable stay for all guests.

06 months, Taj Club House, Chennai

• English
• Hindi

• Ensure the smooth and efficient operation of the Front Office department and coordinate with various other departments to ensure personalized, prompt and flawless service to all guests.
• Act as a ‘One Point Contact’ for all the in-house guests, in case of guest requests, complaints or any other feedback.
• Staffing and scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Promote effective communication within the different functional areas and ensure that staff has received adequate training to assist in other areas of the Front Office.
• Ensure that the guest has a pleasant stay by supervision of room allocation, smooth check-in & check-out, and special requirements of the guest.
• Coordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Prepare reports on occupancy, average rates, reservations, etc.
• Ensure through regular monitoring of Guest comment questionnaire and feedback, prompt, efficient and accurate service to all guests.
• Ensure that all the operational standards set for all the processes are followed.

• Father's Name: Mr. Sunil Kumar Mishra
• Date of Birth: 03/03/89
• Gender: Male
• Nationality: Indian
• Marital Status: Married