Ayush Negi
Technical Support Engineer
Gurugram
Summary
Highly skilled Technical Support Representative with a strong ability to understand the unique needs of business and home users. Proficient in troubleshooting and providing desktop support on Windows and Linux systems. Demonstrated expertise in quickly resolving issues on the first call, ensuring efficient problem resolution.
Overview
4
4
years of professional experience
Work History
Support Representative
Concentrix
07.2024 - Current
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Installed and configured operating systems and applications
IT Technician
Snow Peak Retreat
06.2021 - 02.2024
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Education
B.Tech - Civil Engineering
Bahra University
Shimla 04.2001 -
Timeline
Support Representative
Concentrix
07.2024 - Current
IT Technician
Snow Peak Retreat
06.2021 - 02.2024
B.Tech - Civil Engineering
Bahra University
04.2001 -
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