Ayush Nigam
Gurgaon
Summary
Sr. Manager - Personal Loan/Business Loan/ Credit Card/ Insurance/ Investment Plan/ MSME Discounting/ TReDS, Supply Chain Management.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Paisabazaar marketing and consulting Pvt ltd
05.2017 - 11.2020
- Managed 30+ Banks and NBFC for Personal Loan Lending via Outbound Sales.
- Managed 10+ Tellecallers Productivity, Training and Quality on weekly Basis.
- On time Action on Customer support and satisfaction with Deliveries.
- Received the Star of month for consecutive months from, Awarded by Paisabazaar Best Quality business on Telesales with 'BLUE STAR'
- Built strong relationships with customers through positive attitude and attentive response
Manager
Bajaj Finserv
12.2020 - 03.2023
- Responsible for Daily Productivity from 30+ Telesales callers from Regional Call Center Digitally i.e. Bareilly, Vadodara, Pune, Kanpur, Kopergaon etc.
- Managed BFL Regional call Centre's across the country for Digital Sales of Banking Products i.e. Personal Loan, Credit Card, Insurance, EMI card etc.
- Recruited and hired qualified candidates to fill open positions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
Senior Manager
M1xchange
04.2023 - Current
- Managed vendor relations and contracts via Outbound/Inbound Calling.
- Responsible for 50 Team members across India M1 offices for vendor Registration and Bill Discounting. There employee roles were 40 Executives 6 TL ,2 ASM and 2 Managers.
- Relation Building with High Corporate Buyer to ensure Future Business Growth.
- Monthly Deck Review and Presentation with higher management to track performance w.r.y yearly Business Plans.
- Collaborated with other departments to complete sales transactions i.e. Operation, Finance, Quality, HR etc.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Evaluated hiring, firing, and promotions requests.
- Examined quarterly financials to determine business operating capacity.
- Held monthly meetings to create business plans and workshops to drive successful business.
Education
Bachelor of Science -
CSJM University
KanpurSkills
- Customer Relationship Management
- Manage Budgets
- Sales Strategies
- Staff Training
- Business Development Understanding
- Financial Management
- Sales Activities
- Quality Standards
- Supply Chain Management
- Set Organizational Policies
- Business Planning
- Hiring and Training
- Managing Multiple Priorities
- Data Protection
- Risk Management
Languages
Hindi
English
Passions
Movies and Travel
Time Management
Team Alignment/ ToDo, Microsoft Teams Meeting, Data Discussion and Planning, Reports and MIS, Throughput and Sales Projection, Hiring and interview
Training
Certificate in "AUTOMOBILE AND IC ENGINE DESIGNING" Conducted by Techtron Technologies at IIT KANPUR. Certificate in COURSE ON COMPUTER CONCEPTS from NIELIT
Timeline
Senior Manager
M1xchange
04.2023 - Current
Manager
Bajaj Finserv
12.2020 - 03.2023
Subject Matter Expert
Paisabazaar marketing and consulting Pvt ltd
05.2017 - 11.2020
Bachelor of Science -
CSJM University
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