Ayush Rawat
Balawala Dehra Dun
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Also help other customer’s too.
Also have good knowledge of banking as working with the bank staffs regularly.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Insurance Executive
Cooperative Agency Manager
Dehra Dun
09.2022 - Current
- Developed and implemented successful strategies to boost customer satisfaction and retention in insurance policies.
- Identified areas for improvement in existing procedures, leading to increased efficiency and cost savings.
- Collaborated with other departments to ensure compliance with relevant laws and regulations.
- Conducted research on market trends and competitor analysis in order to develop competitive pricing plans.
- Facilitated communication between clients and underwriters regarding policy requests or changes.
- Ensured that all paperwork was accurately completed prior to initiating any new policy applications.
Customer Care Executive
ileads Auxiliary Services In Snapdeal
Dehra Dun
05.2022 - 08.2022
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Ecommerce Marketing Manager
Firstcry.com
Dehra Dun
11.2021 - 05.2022
- Developed and implemented ecommerce marketing strategies to increase website traffic.
- Created and managed email campaigns to promote products, services, and offers.
- Analyzed customer data to identify target markets for product launches.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Provided technical assistance related to product installation or operation when needed.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Education
BBA -
HIMALYAN INSTITUTE OF TECHNOLOGY
Nehru Colony Dehradun 08-2018
Intermediate -
Vivekananda School
Jogiwala Dehradun 07-2018
1 Year Diploma in (Ms Office, Tally Erp 9, DTP, HTML .) -
RGCSM
Dehradun 05-2017
High School -
DOON INTERNATIONAL SCHOOL
Dalanwala Dehradun 01.2016
Skills
- Computer Knowledge
- Team Working
- Good verbal and written communication
- Resolving issue
- Good listener
- Ready to face every situation
- Sales Reporting
- Customer Engagement
- Financial Analysis
- Self Motivation
Languages
Hindi, English
Disclaimer
Seeking a quality environment where my knowledge and experience could be share and Enriched,looking for the opportunity where I can improve my leadership qualities and analytical skills.
Personal Information
- Father's Name: Mr. R S Rawat
- Mother’s Name: Kiran Rawat
- Date of Birth: 10/07/2000
- Marital Status: Unmarried
- Nationality: INDIAN
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Insurance Executive
Cooperative Agency Manager
09.2022 - Current
Customer Care Executive
ileads Auxiliary Services In Snapdeal
05.2022 - 08.2022
Ecommerce Marketing Manager
Firstcry.com
11.2021 - 05.2022
BBA -
HIMALYAN INSTITUTE OF TECHNOLOGY
Intermediate -
Vivekananda School
1 Year Diploma in (Ms Office, Tally Erp 9, DTP, HTML .) -
RGCSM
High School -
DOON INTERNATIONAL SCHOOL