Customer Service Coordinator
Wipro BPO
11.2025 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.