Advertising Account Manager, Affiliate Management, Account Management, Customer Success
Ayush Singh
Mobupps International
Gurgaon
9
Certification
6
Years of experience
6
years of post-secondary education
Account manager for advertisers and publishers with ~6 years of experience supporting international clients and partners across the US, UK, APAC, Australia and India. Primary point of contact for key accounts, handling queries, resolving issues and escalations quickly, and keeping customers engaged and loyal over the long term. Fluent in English with fast, clear written communication, used to remote work across time zones. Quick learner who has picked up 10+ platforms and tools, stays calm under pressure, and spots the right moments to upsell. Led a team of 3 executives for 1.5 years, coaching them on client communication and handling difficult cases.
Work History
Account Manager - CPS
7 Months- Primary point of contact for a portfolio of client accounts across the US, UK and APAC, handling day-to-day queries over email and chat with fast, accurate responses.
- Managed multiple accounts at once, prioritising urgent requests and resolving tracking, payout and reporting issues through data reconciliation.
- Explained performance data to clients in clear, simple terms, building trust and keeping relationships strong.
- Spotted upsell and budget-expansion opportunities within existing accounts and negotiated terms to convert them.
- Built a partner-performance tracker from CI, Impact and Rakuten data, lifting approved revenue 22% in 3 months.
- Remote
- (tenure ended)
Client Partnership Manager
2 Years- Led a team of 3 executives for 1.5 years: allocating accounts, mentoring on client communication and response quality, and owning service standards.
- Managed tech, airline & hospitality advertisers (~INR 1 Crore quarterly revenue), handling renewals, upsells and escalations end to end.
- Grew account revenue 130% for APAC brands through regular check-ins, new services and structured quarterly business reviews.
- Used performance data to spot retention risks early and act before clients churned.
- Recognised with Employee of the Quarter (2024).
Sr. Manager - Web Acquisition
7 Months- Onboarded and supported strategic partners, delivering INR 75 Lakh+ in quarterly revenue.
- Worked across Sales, Strategy and Client Servicing teams to resolve client issues quickly.
- Recruited and managed affiliates, publishers and a few influencers to grow web acquisition for client brands.
- Ran campaigns across CJ, Impact, Rakuten and Awin, negotiated with publishers and reconciled performance data.
Digital Marketing Manager - Ad Sales and Strategy
7 Months- Managed relationships with global ad networks, agencies and direct brands, generating INR 60 Lakh+ in revenue.
- Worked with Multiple direct Advertisers and through the ad platform's like tradedoubler, cj, rakuten, Awin etc
- Tracked performance in Google Analytics and handled data reconciliation.
- Represented Collegedunia at Affiliate Summit, Gurugram (2022).
Senior Executive - Publisher Relations
1 Year 5 Months- Supported and grew publisher and influencer partners, onboarding new partners and generating INR 85 Lakh+ in revenue.
Digital Marketing Executive
4 Months- Owned onboarding and ongoing support for online publishers, including tracking setup and daily conversion reconciliation.
- Worked with publisher for the CPFT campaigns basically in the i-gaming, BFSI and Ecommerce brand category.
Education
Post Graduate Diploma in Management - Marketing and Operations
Bachelor of Technology - Electronics and Communications
Skills
Customer Success: Customer Support & Query Resolution | Customer Retention & Churn Reduction | Escalation Management | Client Onboarding | Relationship Building | Client Satisfaction | Empathy & Handling Difficult Conversations | Business Reviews (QBRs/MBRs)
Communication & Growth: Fluent English (fast
accurate typing) | Email & Chat Support | International Customers (US
UK
APAC
India) | Cross-selling & Upselling | Negotiation | Team Mentoring
Tools: Salesforce CRM | Asana | Advanced Excel | Google Sheets | Google Analytics (GA4) | CJ
Impact
Rakuten
Partnerize | Shopify | Amazon Seller Central | Meta Ads Manager
Websites
Certification
- Data Analytics | Skillovilla
- Google Analytics | Google
- Inbound Marketing | HubSpot
- AI Fluency: Framework and Foundations | Anthropic
- Claude 101 | Anthropic
Accomplishments
- Grew an APAC account book by 130% through strong client relationships, upselling services and structured quarterly business reviews.
- Managed a multi-advertiser portfolio contributing ~INR 1 Crore in quarterly revenue, accountable for retention, renewals, escalations and growth.
- Lifted approved revenue 22% in 3 months at Mobupps by building a partner-performance tracker and acting on the insights.
- Recognised as Employee of the Quarter at Tyroo Technologies (2024) for account growth and client relationships.
CERTIFICATIONS & AWARDS
- Employee of the Quarter - Tyroo Technologies (2024)
- 1st Position, Strategic Marketing Simulation (2020)
Personal Information
Availability: Available to join immediately
Projects
Run my own Shopify dropshipping store and Amazon private-label brand, giving first-hand insight into the end-customer experience, support queries and retention.
Timeline
Account Manager - CPS
Mobupps International
02.2026 - 09.2026Read More
Client Partnership Manager
Tyroo Technologies Ltd
02.2024 - 02.2026Read More
Sr. Manager - Web Acquisition
Icubeswire Technologies Pvt Ltd
05.2023 - 12.2023Read More
Digital Marketing Manager - Ad Sales and Strategy
Collegedunia (3.14 Mobitech) Pvt Ltd
08.2022 - 03.2023Read More
Senior Executive - Publisher Relations
Admitad Media Private Limited
03.2021 - 08.2022Read More
Digital Marketing Executive
Proformics Digitech Pvt Ltd
08.2020 - 12.2020Read More
Apeejay School of Management
Post Graduate Diploma in Management from Marketing and Operations
08.2018 - 05.2020Read More
Uttar Pradesh Technical University
Bachelor of Technology from Electronics and Communications
08.2011 - 05.2015Read More