Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayush singh

Account Manager
Gurgaon

Summary

Resourceful Account Manager with a proven track record, enhancing client satisfaction through strong relationship-building and data-driven decision making. Expert in resolving escalated issues and managing high-stress situations, fostering loyalty and collaboration.


Overview

4
4
years of professional experience

Work History

Account Manager

Midland Credit Management
06.2023 - Current

Working in predictive Outbound environment, manage about 200 daily calls with focus and consumer relation in mind

  • 100% conformance score T1 & T2
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Data driven results to benchmark with stakeholders

Customer Service Representative

Teleperformance
03.2021 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Education

Bachelor of Technology - Mechanical Engineering

Acharya Institute of Technology
Bengaluru, India
04.2001 -

Bachelor of Science - Computer Science

Birla Institute of Technology And Sciences
Pilani, India
04.2001 -

Skills

Account management

Teamwork and collaboration

Data-driven decision making

Analytical skills

Timeline

Account Manager

Midland Credit Management
06.2023 - Current

Customer Service Representative

Teleperformance
03.2021 - 04.2023

Bachelor of Technology - Mechanical Engineering

Acharya Institute of Technology
04.2001 -

Bachelor of Science - Computer Science

Birla Institute of Technology And Sciences
04.2001 -
Ayush singhAccount Manager