Ayush Singh
Gurgaon
Summary
Dynamic operations leader with extensive experience at IGT Solution, excelling in team management and customer resolution. Proven track record in project management and risk compliance, ensuring adherence to SLAs. Skilled in Visa processing and stakeholder engagement, delivering timely results while fostering strong client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader Operations
IGT Solution
02.2019 - Current
- Handling VISA and collection process for multiple countries
- Handling post booking queries of hotel booking and payment settlement of hotel bookings
- Managing Air Travel for the corporate movement in terms of Ticketing
- Handled multiple new projects for the organization
- Handled Customer Resolution Team and Invoicing reconciliation process
- Handling shrinkage and attrition
- Managing 15-20 team members
- Extensive experience in managing both B2B relationship including working with high profile clients of Amex GBT Egencia as well as internal stakeholders
- Ensuring compliance with risk frameworks and contractual obligation
- Lead UAT team and implemented successfully in the process
- Monitored project timelines closely and ensuring the business SLA were consistently met
- Performed compliance check/audits and ensuring that people are adhering the PCI compliance
- Delivering the clients report in a given timeline
Travel consultant
Sprucefly Pvt Ltd
01.2018 - 01.2019
- Handling customers
- Resolving their queries over the chat and calls and selling tickets over the phone
Education
BBA -
Teerthanker Mahaveer Institute Of Technology And Management
01.2017
12th -
St. Pauls School
01.2014
10th -
Gyan Peethika Sr. Sec School
01.2012
Skills
- Skilled in Microsoft Word formatting and editing
- Proficient in Excel
- Outlook
- PowerPoint
- Adobe Acrobat proficiency
- Amadeus
- Salesforce
Accomplishments
- Participated in various cultural activities
- I attended a workshop conducted at the college
- Member of the event organizing committee
- Lead UAT and multiple new projects
Hobbies and Interests
- Playing Cricket & Badminton
- Reading novels
- Travelling
Personal Information
Date of Birth: 03/08/97
Professional Profile - Strengths
- Strong in building relationships and has good communication and presentation skills
- Creative and Problem Solver
- Works Hard and Enjoys Challenges
- Demonstrated ability to work both in independent and team-oriented environments with well-developed organizational skills, good communication and interpersonal skills with problem solving ability
Affiliations
- Awarded multiple times as the best employee and team lead
- Outstanding performance award
Languages
English
First Language
Certification
- Best Team Lead
Timeline
Team Leader Operations
IGT Solution
02.2019 - Current
Travel consultant
Sprucefly Pvt Ltd
01.2018 - 01.2019
BBA -
Teerthanker Mahaveer Institute Of Technology And Management
12th -
St. Pauls School
10th -
Gyan Peethika Sr. Sec School
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