AYUSH SRIVASTAVA
DARBHANGA
Summary
Qualified Advanced Technical Support Specialist with 1.5+ years of helpdesk and customer service experience. Provides comprehensive Service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Skilled in Photography, Microsoft Word, Microsoft Excel, WebDevelopment, WordPress Development, Data Science, IT Support Management, and Leadership, Mathematical problem-solving.
Strong operations professional with a Bachelor of Technology- B. Tech focused in Computer science from UTTRAKHAND TECHNICAL UNIVERSITY.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
INFOSCIENCE LABS
HYDERABAD
02.2021 - 02.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Recorded and maintained relevant notes for each client and work order.
- Configured hardware, devices and software to set up work stations for employees.
- Activated accounts for clients interested in new services.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Maintained and updated customer service database.
CAMPUS MANAGMENT AMBASSADOR
CODING NINJAS
NOIDA
08.2020 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - COMPUTER SCIENCE AND ENGINEERING
UTTRAKHAND TECHNICAL UNIVERSITY
DEHRADUN04.2021
HIGH SCHOOL - SCIENCE
MMTM
DARBHANGA04.2017
SENIOR SECONDARY - SCIENCE
DAV PUBLIC SCHOOL
DARBHANGA04.2015
Skills
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Analytical and Methodical
- Remote Technical Assistance
- Collaborative Team Player
- Organizational Skills
- Troubleshooting and Diagnosing
- First Level Support
- Resolving Problems and Incidents
- Help Desk Support
- Microsoft Excel
- Account Administration
- Technical Presentations
- System Provisioning
Websites
Certification
- TECHNICAL SUPPORT SPECIALIST, GOOGLE - 10/2020
- COMPLETE DATA SCIENCE BOOTCAMP, UDEMY - 11/2020
- DATA ANALYTICS, LINKEDIN - 06/2020
- WORDPRESS DEVELOPMENT, UDEMY - 05/2020
- GOOGLE ANALYTICS FOR BEGINEERS, GOOGLE - 10/2020
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Open Sources Contribution
- GOOGLE MAPS (LEVEL -5) (04/2015 - Present)
Share my discoveries, keep up to date on the latest product info, so that people can get what they are looking for on the internet. I suggest
improvements for the Local Guides program and features on GOOGLE MAPS.
- GOOGLE CROWDSOURCE (LEVEL-05)
I have received the badge of Level 5 contributor by Google Crowdsource. It is a crowdsourcing platform developed by Google intended to
improve a host of Google services through the user-facing training of different platform.
Timeline
Technical Support Specialist
INFOSCIENCE LABS
02.2021 - 02.2022
CAMPUS MANAGMENT AMBASSADOR
CODING NINJAS
08.2020 - 01.2021
Bachelor of Science - COMPUTER SCIENCE AND ENGINEERING
UTTRAKHAND TECHNICAL UNIVERSITY
HIGH SCHOOL - SCIENCE
MMTM
SENIOR SECONDARY - SCIENCE
DAV PUBLIC SCHOOL
Similar Profiles
Nick PoteatNick Poteat
Chef at White Labs Inc. | White Labs Kitchen & TapChef at White Labs Inc. | White Labs Kitchen & Tap
MEKELL JILESMEKELL JILES
Principle Mechanical Engineer at Resonado Labs/Frontier Audio LabsPrinciple Mechanical Engineer at Resonado Labs/Frontier Audio Labs
Somnath MukherjeeSomnath Mukherjee
Sales Manager at APCER Labs Pvt. Ltd. and ADCER Labs Pvt. LtdSales Manager at APCER Labs Pvt. Ltd. and ADCER Labs Pvt. Ltd