AYUSH THAKUR
Mohali,Himachal Pradesh
Summary
Detail-oriented Customer Support and Healthcare Operations professional with over 4 years of experience in dental insurance verification and customer support representative. Skilled in verifying insurance eligibility, collaborating with healthcare providers, and enhancing operational processes to ensure accurate coverage information. Proven ability to contribute to quality assurance and improve patient financial outcomes. Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Dental Insurance Verification Specialist
Incinque Business Solutions Pvt. Limited
MOHALI
03.2026 - Current
- Verified patient dental insurance eligibility, coverage, and benefits for patients at US-based dental clinics, ensuring accurate information for service delivery.
- Coordinate with US-based doctors and multiple clinics to review patient insurance information and support accurate coverage verification.
- Confirmed relevant insurance details to enable providers to plan services effectively, facilitating a smoother financial experience for patients.
- Supported minimization of unexpected patient out-of-pocket expenses through precise insurance verification, ensuring accuracy of information prior to services.
- Maintain attention to detail and accuracy while handling patient and insurance information.
Customer Support
TaskUs India pvt Limited
10.2024 - 02.2026
- Delivered prompt, empathetic responses, ensuring customer satisfaction while meeting service-level expectations.
- Provided blended customer support for Etsy through calls, chats, and emails, resolving seller concerns.
- Collaborated with internal teams to resolve escalated cases, enhancing customer experience and supporting timely issue resolution.
- Handled social media-related customer issues in Buyer Social Support, upholding brand tone and reputation while effectively addressing concerns.
Analyst – Customer Operations
eClerx Services Limited
08.2022 - 09.2024
- Analyzed agent performance, preparing reports that highlighted trends and performance gaps to inform targeted improvement initiatives.
- Monitored KPIs, enabling data-informed decisions that contributed to enhanced operational efficiency.
- Provided actionable feedback and identified root causes of quality issues to support corrective actions.
- Conducted quality assessments of customer interactions, ensuring adherence to client standards and enhancing overall service quality.
Education
Bachelor of Arts - English
M.C.M D.A.V College Kangra
Kangra08-2022
12th - Army Public School
CBSE Board
Army Public School Mamun02-2019
10th - Army Public School Bhopal
CBSE Board
Army Public School Bhopal03-2017
Skills
- Dental Insurance Verification
- Customer service
- HIPAA compliance
- Healthcare operation
- Quality assurance evaluation
- Adaptability
- Customer relationship management
- KPI monitoring
- Effective communication
Personal Information
Title: Dental Insurance Verification Specialist | Healthcare Operations | Customer Support
Certification
- Value Achievement Award – eClerx (2023)
- Team champ Award – Best Performance in Training Camp (2022)
- NCC 'C' Certificate Holder
- Gold Medalist – 100-Meter Athletics (National Level)
Languages
English
Proficient (C2)
C2
Timeline
Dental Insurance Verification Specialist
Incinque Business Solutions Pvt. Limited
03.2026 - Current
Customer Support
TaskUs India pvt Limited
10.2024 - 02.2026
Analyst – Customer Operations
eClerx Services Limited
08.2022 - 09.2024
Bachelor of Arts - English
M.C.M D.A.V College Kangra
12th - Army Public School
CBSE Board
10th - Army Public School Bhopal
CBSE Board