AYUSHA KUMAR BHADANI
CHENNAI
Summary
- Knowledgeable professional with several years of experience bringing planning and problem-solving employee with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
INDIAN BANK
Chennai
07.2010 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Researched discrepancies between bank records and customer accounts.
- Developed financial plans for customers based on their individual needs.
- Advised customers on bank products, services and financial planning options.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Negotiated terms and rates for loans and lines of credit with clients.
- Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
- Collaborated with team members to develop marketing strategies for banking services.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Helped customers understand and use mobile applications and online banking.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Assisted customers by answering banking questions and recommending solutions.
- Analyzed clients' financial statements to offer customized banking solutions.
- Built positive relationships with realtors to produce client referrals.
- Prepared and presented weekly reports on branch performance, identifying trends and areas for improvement.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Education
Bachelor of Science - MATHEMATICS , STATISTICS AND COMPUTERS
P.G.D.A.V COLLEGE UNIVERSITY OF DELHI
New Delhi, DL08-2008
Skills
- Operations Management
- Business Development
- Business operations background
- Team leadership strength
- Employee Relations
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Assistant General Manager
INDIAN BANK
07.2010 - Current
Bachelor of Science - MATHEMATICS , STATISTICS AND COMPUTERS
P.G.D.A.V COLLEGE UNIVERSITY OF DELHI
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