AYUSHI ARJUN
AMRITSAR
Summary
Results-oriented with almost 05 years of experience in optimizing business operations and delivering strategic solutions. Seeking to leverage my leadership, process improvement, and team management skills to drive operational excellence in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Operations- Service Counsellor
Think & Learn Pvt Ltd
Panchkula
10.2022 - Current
- Successfully provided exceptional customer service to prospective and existing BYJU'S users, addressing inquiries, and resolving issues promptly
- Conducted one-on-one counseling sessions with parents and students, understanding their educational needs and explaining BYJU'S learning solutions
- Assisted in the onboarding process, guiding users through the BYJU'S app and platform to maximize their learning experience
- Collaborated with the sales team to ensure a seamless transition from counseling to enrollment
- Maintained accurate records of customer interactions, feedback, and issues, and relay these insights to the product and marketing teams for continuous improvement
- Participated in training sessions to stay updated on BYJU'S offerings and educational trends.
Deputy Manager
AXIS BANK
10.2021 - 09.2022
- Maintain periodic status reports, including daily activity report and calls/follow ups
- Main role is to manage various high net worth customer portfolios and authorize various financial transactions
- Achieving the monthly sales targets, cross sell assets and fee products
- Recorded, resolved and monitored all complaints & resolutions - Preventive complaint management
- Measuring and controlling FTNR (First Time Not Right) cases
- Deepened of relationship with existing customers who walk-in, through cross sell of all products and services
- Ensured quality new acquisition on Savings and Current for Resident/Non Resident.
Assistant Manager
HDFC BANK
06.2019 - 09.2021
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Balance and organized cash register by handling cash, counting change and storing coins
- Proactively identify sales prospects and conduct business development activities
- Sales of Third Party Products to the customers - MF/Insurance/Accounts, FDR'S
- Ensured that locker allotment and all other related operations is as per prescribed process.
Education
B.ed - Accounting And Finance
Khalsa College of Education
Amritsar06-2022
MBA(FINANCIAL ANALYSIS) -
GURU NANAK DEV UNIVERSITY
05.2019
B.COM(PROFESSIONAL) -
GURU NANAK DEV UNIVERSITY
05.2017
Skills
- Customer Service Management
- Lead Square
- Salesforce
- Microsoft Excel
- One Desk
- Ameyo
- Retention Management
- Customer Acquisition
- Revenue Generation
- Performance Improvement
Accomplishments
- Recognized as The Second Leading Operational Management Centre in North Pan India In Byjus (April-Sep)
- Awarded as Star of the HDFC Cluster 2, Amritsar (2020)
- Bronze Medalist at Guru Nanak Dev University, Amritsar for MBA(Finance)
- Chief coordinator in Management fest (EXORDIUM 2K17)
- Head Placement Coordinator in University (07/2018 - 05/2019)
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hoursTeam Building / Company RetreatsTimeline
Operations- Service Counsellor
Think & Learn Pvt Ltd
10.2022 - Current
Deputy Manager
AXIS BANK
10.2021 - 09.2022
Assistant Manager
HDFC BANK
06.2019 - 09.2021
B.ed - Accounting And Finance
Khalsa College of Education
MBA(FINANCIAL ANALYSIS) -
GURU NANAK DEV UNIVERSITY
B.COM(PROFESSIONAL) -
GURU NANAK DEV UNIVERSITY
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