Ayushi Bajpai
Hyderabad
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Salesforce(On the Payroll of ETeams)
Hyderabad
08.2023 - 03.2024
- Worked as Support Engineer
- Currently working on cases related to Omni channel, Einstein Bot, Messaging.
- Provided technical support to customers by troubleshooting and resolving software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Collaborated with teams to solve technical customer problems across product suites.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Prepared test systems for replication of user issues.
- Read technical manuals, conferred with users to investigate and resolve problems.
Data Reference Management Analyst
Citicorp Services Pvt Ltd (Citi)
Gurgaon
01.2021 - 08.2022
- Worked as Data Analyst
- Handled the dividends and BAU reports, was awarded a Bronze medal for stupendous performance
- Created new video-based basic training modules for new joiners and trained 6 new recruits within 6 months of joining.
- Maintained accurate records of all data collected during analysis processes.
- Created reports, presentations, and other documentation for stakeholders.
- Maintained user confidence and protected operations by keeping information confidential.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
Data Analyst
AFC INDIA
Lucknow
07.2017 - 12.2020
- Worked as Analyst.
- Maintained documentation of all the processes related to Data Analysis.
- Provided technical support for existing reports, dashboards or other tools.
- Gathered and organized data to analyze current industry trends.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Technology - Computer Science
Amity University, Lucknow
04.2017
Skills
HTML,CSS,JavaScript,React,Chakra UI,Postman,GitHub
VS Code,Redux,Node js,Problem Solving,
Decision Making,Multi-tasking,Communication
Projects
EMS Clone
Eastern Mountain Sports is an outdoor gear and clothing store for athletes and enthusiasts demanding the highest quality equipment., Sign up / Sign in Page, Landing Page, Product Page, Cart Page, Payment Page, Admin Page,Created the SignIN & SignUp page using Firebase, Adding the Signin functionality to the Homepage, A Collaborative project built by 5 team members in a span of 5 days.
Tech Stack used for creating the project React,Javascript,HTML,CSS,Firebase.
Certification
- Salesforce Admin Certificate
- C++ Certificate from NIIT Lucknow
- Software Testing from Udemy
Timeline
Technical Support Engineer
Salesforce(On the Payroll of ETeams)
08.2023 - 03.2024
Data Reference Management Analyst
Citicorp Services Pvt Ltd (Citi)
01.2021 - 08.2022
Data Analyst
AFC INDIA
07.2017 - 12.2020
Bachelor of Technology - Computer Science
Amity University, Lucknow
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