Ayushi Bhardwaj
Customer Care Professional
New Delhi,DL
Summary
Dedicated and Hard working individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Master Customer Care Professional
American Express
Gurgaon, HR
09.2019 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving their product related issues.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked closely with various teams and departments to maintain optimum levels of communication to effectively and efficiently complete projects.
- Developed team communications and information for meetings.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Technical Support Executive
Teleperformance
Gurgaon, Haryana
03.2018 - 08.2019
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Developed and implemented training initiatives for new hires.
- Identified key technology defects to streamline problem resolution.
- Increased customer satisfaction ratings.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Higher Secondary School - Commerce
Chinmaya Vidyalaya
Bokaro Steel City 04.2013 - 06.2015
Bachelor of Commerce -
University of Delhi
New Delhi 07.2015 - 07.2018
MBA - International Trade Management
NMIMS
Mumbai 01.2021 - Current
Skills
Mastery of customer service
Continuous professional improvement
Customer service understanding
Customer acquisition and retention
Customer service skills
Accomplishments
- Leading member of the Colleague Engagement Team.
- Provided coaching and feedbacks for bottom performers.
- Worked on multiple short term projects assigned by managers.
- Introduced and shared best practices with the team members.
- Always ready to put additional efforts to grab new opportunities.
Timeline
MBA - International Trade Management
NMIMS
01.2021 - Current
Master Customer Care Professional
American Express
09.2019 - Current
Technical Support Executive
Teleperformance
03.2018 - 08.2019
Bachelor of Commerce -
University of Delhi
07.2015 - 07.2018
Higher Secondary School - Commerce
Chinmaya Vidyalaya
04.2013 - 06.2015