Ayushi Bhatt
Ahemdabad
Summary
Professional Goal
My aim is for an operations department to create commitment towards growth & mutual development.
Overview
7
7
years of professional experience
Work History
Front Desk Executive
Sodexo India Services PVT LTD
Ahmedabad
10.2023 - Current
- Maintain details of the delivered stationery daily.
- Maintain complaint tracker and make DMR daily.
- To drop visitor mail for entry,pass daily.
- To make PPT of festival decorations done in the building.
- Maintain Meeting room data and newspaper delivery details daily in excel.
- Booked the Meeting rooms as and when required by the clients.
- To check the cleaning of the respective floors daily.
- Maintain details of the couriers in excel and make entry for the same in the Courier Register.
- Distribution of the food coupons must be done in the last week of the month and update the same in excel.
- To fill in the details of the employees in the UKG Portal.
- To take Picture of the employees and share with the HR for the access card and Sodexo ID card.
- To collect the employee details from the HR and fill in the Mediclaim portal and Joining form.
- Greeting the walk-in Visitors coming to reception area.
Operations Executive
Travel Designer Group
Ahmedabad
05.2022 - 10.2023
- Our work is to manage operations of B2B portal.
- Providing guidance to the team for quotation, travel itineraries, package costing and also for process.
- Communicating with supplier
- Making outbound itineraries
- Follow-up with Travel Agents and Suppliers for outbound packages.
Front Office Supervisor
Welcome Hotel by ITC
AHMEDABAD
01.2021 - 09.2021
- To process check-in check-out of guest. To handle their complaints and rectify their problems. To handle reservation, booking rooms for the guests to take the future booking as well. To take follow -up of mails for room booking or extending rooms.
- To take guest’s feedback and requesting them to rate us on trip advisor and hotel feedback portal. To arrange cabs for them for Airport Drop and pick-up.
- To handles calls external and internal and forward them to their various department.
- To give confirmation of room bookings. Taking follow -up of ready rooms for arrival guests, inspects the rooms. To get prep-aired amenities for VIP guest and place them. hotel feedback portal. To arrange cabs for them for Airport Drop and pick-up.
- To give confirmation of room bookings. Taking follow-up of ready rooms for arrival guests, inspects the rooms. To get prep-aired amenities for VIP guest and place them.
Front Office Associate
Aloft by Marriott
AHMEDABAD
10.2018 - 12.2020
- Pre-registration and Blocking of rooms in advance for reservations.
- Process all guest check-in and check-out verifying guest details, mode of payment, obtain manual authorizations and follow all accounting procedures.
- Processing room reservation requests. Thoroughly understand and adhere to proper credit, check cashiering and cash handling policies.
- Compile and review Daily reports/logs & other Check lists. Complete assigned trainings & be updated with Hotel facility & current offering & promotions.
- • Handling external & internal calls. Maintaining stock of Departmental stationery. Interacting with in-house guests& ensuring positive guest feedback.
Front Office Associate
Ramada by Wyndham
AHMEDABAD
10.2017 - 10.2018
- Process all guest check-in and check-out verifying guest details, mode of payment, obtain manual authorizations and follow all accounting procedures.
- Pre-registration and Blocking of rooms in advance for reservations.
- Processing room reservation requests. Thoroughly understand and adhere to proper credit, check cashiering and cash handling policies.
- Compile and review Daily reports/logs & other Check lists. Complete assigned trainings & be updated with Hotel facility& current offering & promotions.
- Handling external & internal calls. Maintaining stock of Departmental stationery. Interacting with in-house guests& ensuring positive guest feedback, addressing guest problems & resolving them to guest satisfaction.
- Supervise day to day activities of Housekeeping, Handling inter departmental telephone queries HR filing activities Involving in Audit filing of new joining employees. Reimbursement of bills in the organization portal. To tally amounts with SAP and bank statements.
Education
High School Diploma -
DIPLOMA IN AVIATION HOSPITALITY AND TRAVEL&TOURISM
AHMEDABAD 06-2017
HSC FROM JAY SOMNATH ENGLISH MEDIUM SCHOOL KHOKHRA
AHMEDABAD 06-2016
SSC FROM JAY SOMNATH ENGLISH KHOKHRA
AHMEDABAD 06-2014
Skills
- System& Software Awareness
- Well Conversed with Mailing, MS Excel, Word and Power point
- Good command over Opera- Property management system
Personal Competencies:
Flexible Leadership Abilities with Pro-active approach
Operational knowledge and ability to solve problem
Take responsibility and accept challenges in work for self-development
Languages
Hindi
First Language
ENGLISH
Beginner
A1
Hindi
Beginner
A1
Timeline
Front Desk Executive
Sodexo India Services PVT LTD
10.2023 - Current
Operations Executive
Travel Designer Group
05.2022 - 10.2023
Front Office Supervisor
Welcome Hotel by ITC
01.2021 - 09.2021
Front Office Associate
Aloft by Marriott
10.2018 - 12.2020
Front Office Associate
Ramada by Wyndham
10.2017 - 10.2018
High School Diploma -
DIPLOMA IN AVIATION HOSPITALITY AND TRAVEL&TOURISM
HSC FROM JAY SOMNATH ENGLISH MEDIUM SCHOOL KHOKHRA
SSC FROM JAY SOMNATH ENGLISH KHOKHRA
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