Ayushi Chadha
Assistant Manager
Noida
Summary
- Proficient manager with over 12 years of experience in accounts payable, vendor management, helpdesk and customer service.
- Energetic professional with great poise. Well-trained in Accounts Payable Invoice processing, reconciliation and Helpdesk.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
- Uses independent decision-making skills and sound judgment to positively impact company success.
- Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.
- Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirement.
- Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Genpact
Noida
05.2022 - Current
- Managing a team of 6 for a leading healthcare client in accounts payable.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Invoice Processing, reconciliation, helpdesk.
- Escalations handling.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Process Lead
Capgemini
Noida
05.2017 - 04.2022
- Lead a team of 8 people for Accounts Payable Helpdesk including Vendor Management for a leading Hotel chain across NAM, EMEA , CAD region.
- Preparing monthly scorecard
- Publishing dashboard
- Assisting team with the process knowledge, handling escalations.
- Auditing and maintaing the vendor file.
- Conducting refresher trainings and feedback sessions for the team to work on areas of opportunities.
Tech Support Advisor
British Telecom
Gurugram
08.2015 - 05.2017
Process Expert
Midland Credit Management
Gurugram
10.2013 - 02.2015
Process Associate
Genpact
Gurugram
07.2011 - 03.2013
Education
Secondary School -
Bal Bharati Public School
Rohini 04.2004 - 03.2005
B Com (Hons) - Commerce
University of Delhi
School Of Open Learning 04.2007 - 03.2010
Senior Secondary School - Commerce
Bal Bharati Public School
Rohini 04.2006 - 03.2007
Skills
Accounts Payable
undefinedTimeline
Assistant Manager
Genpact
05.2022 - Current
Process Lead
Capgemini
05.2017 - 04.2022
Tech Support Advisor
British Telecom
08.2015 - 05.2017
Process Expert
Midland Credit Management
10.2013 - 02.2015
Process Associate
Genpact
07.2011 - 03.2013
B Com (Hons) - Commerce
University of Delhi
04.2007 - 03.2010
Senior Secondary School - Commerce
Bal Bharati Public School
04.2006 - 03.2007
Secondary School -
Bal Bharati Public School
04.2004 - 03.2005
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