Ayushi Chawla

• Trained and reviewed work of junior personnel on departmental responsibilities.
• Conducting continuous audits of active digital marketing campaigns, evaluating interactions between associates and customers to assess personnel performance. vigilantly monitoring communication channels between Project Managers and clients to ensure optimal collaboration and client satisfaction.
• Conducting comprehensive audits of terminated projects to identify precise shortcomings in client deliverables. Analyzing performance metrics of clients' websites during their tenure with company and delivering constructive feedback to relevant teams for continuous improvement.
• Performing audits on clients who have contested charges, investigating underlying reasons for disputes with company and providing resolution strategies.
• Delivering detailed internal reports on development hours to senior management, facilitating informed decision-making.
  Auditing of internal calls involves capturing team communications effectively and ensuring prompt delivery of solutions or suggestions to client.
• Analyzing and documenting internally assigned callout and commendations to gauge team performance.
• Capturing client sentiments and auditing case to identify root causes requires collaborative effort among diverse team members.
• Conducting thorough audits of internal tasks to ensure punctual task completion and timely client deliverables.
• Collaborated with cross-functional teams to develop and implement process and system improvement.
• Conducted process and system audits to identify areas of improvement and enforce compliance with company's standards.
  Investigated customer complaints and performed corrective actions to resolve quality issues.
• Determined quality department standards, practices, and procedures.
  Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Established and tracked quality department goals and objectives.

Quality Auditor (November 2022 - May 2023)

• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Daily reporting of call metrics, encompassing outreach efforts made by both Business Development Manager and Project Manager, ensuring transparent communication with clients.
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  Conducting audits of sales/onboarding calls and continuous audits of ongoing campaigns

Consultant: Quality Auditor (May 2021-October 2022)

• Conducting audits and reviewing sales calls, scoring calls as per set parameters and providing adequate feedback to respective teams to ensure smooth delivery to client.
• Conducted audits of onboarding calls, ensuring Project Managers provided clear guidance on campaign milestones, promoting client clarity and alignment with expectations.
• Upheld commitment to ensuring clients possessed comprehensive understanding of expectations throughout sales and onboarding processes.

• Designed and presented social media campaign ideas.
• Created informative and entertaining posts for company's Facebook, and Instagram pages.
• Created engaging content to catch attention of potential customers.

• Contributor to the Ideation Team, collaborating with a group of 10-20 individuals dedicated to the consistent creation of engaging posts for the Instagram page.
• Designed and presented social media campaign ideas.

• Handled the article submission part on websites like medium, tumblr, etc for creating backlink and social media part like making post and content for platforms like linkedin, quora, reddit.
• Devised effective link-building campaigns to increase website authority and visibility.

• During my internship, I actively engaged in promoting and enhancing the online presence of Intellify by generating likes and comments on their YouTube page. Implemented strategies to foster interaction, contributing to increased visibility and engagement for the brand.