AYUSHI DHAGAT

• Monitored inventory levels, placing orders to ensure optimal stock availability.
• Managed daily banking activities, including deposits and withdrawals.
• Identified cost-saving opportunities through waste reduction initiatives.
• Developed strategies to enhance sales and profitability.
• Recruited, trained, and supervised new employees for operational efficiency.
• Planned promotions based on market trends to drive customer engagement.
• Prepared monthly reports detailing sales figures, expenses, and profits.
• Resolved customer complaints promptly, establishing high service standards.

• Worked collaboratively with team members and clients to achieve sales targets and provide exceptional service.

• Developed strategic plans to increase targeted revenue, leading to consistent growth in sales.

• Monitored sales transactions, tracked customer orders, managed payments tracking, and maintained accurate inventory updates.

• Analyzed sales figures in comparison to forecasts, identifying trends to inform future planning decisions.

• Maintained awareness of market competition, providing timely feedback on product,pricing, and promotional strategies.

• Scheduled floor manpower to customer ratio to ensure efficient customer service and satisfaction.

• Led sales team to enhance product knowledge and deliver excellent customer service.

• Implemented and improved Standard Operating Procedures (SOP), resulting in a significant increase in the SOP score.

• Proficient in SAP, OMS (Order Management System), CIM-CSD, and MS Office applications (PowerPoint, Excel, Word).

• Demonstrated expertise in store operations, inventory management, benchmarking, and sales strategy.

• Utilized conflict resolution and creative problem-solving skills to resolve issues and conflicts effectively.

• Conducted process and people improvement through training and individual development initiatives.

• Gathered customer feedback using Net Promoter Score (NPS) to enhance customer satisfaction.

• Successfully handled high-profile customers and generated significant revenue.

• Managed a team of 50 people, ensuring their performance and development.

• Achieved over 100% of cross-selling and upselling targets, exceeding the target for onsite extended warranty sales by 10-20%.

• Consistently met and exceeded festive sales targets across various sections.

• Demonstrated strong understanding of client requirements and exercised good judgment in client interactions.

Conducted research on various tenders to compile relevant information.

Analyzed tender documents, preparing detailed reports summarizing findings.

Performed risk analysis on tenders to evaluate potential challenges and opportunities.

Reviewed purchase orders and contracts to ensure compliance and mitigate risks.

Conducted desktop research to support accounting and auditing services.

Acquired knowledge on income tax and GST filing procedures.

Updated documents and sales records for accuracy and compliance.

Observed and executed sales processes to enhance operational efficiency.

Completed internship at Samsung in January 2020, gaining practical experience.