Summary
Overview
Work History
Education
Skills
Websites
Certifications And Recognition
Affiliations
Certification
Languages
Accomplishments
Timeline
Generic

Ayushi Dubey

Katni

Summary

Results-driven healthcare professional holding Master’s in Public Health from UK and foundational degree in Biotechnology. Demonstrated expertise in clinical support, public health operations, healthcare documentation, and sanitation assessment within UK healthcare systems. Skilled in harmonizing patient-centered care with organizational objectives, utilizing cross-functional collaboration and digital tools to optimize service delivery. Recently enhanced skill set in UI/UX design to integrate user-centered solutions into healthcare operations. Dedicated to advancing operational efficiency, quality assurance, and service excellence in healthcare institutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Supported Living Worker

Home Group Ltd.
Newcastle Upon Tyne
10.2022 - 08.2023
  • Delivered individualized care to clients with complex needs through interdisciplinary collaboration.
  • Ensured nutritional compliance and care plan adherence.
  • Applied empathy, data-driven decision-making, and care coordination to improve outcomes.

Customer Care Executive

Teleperformance DIBS
Bhopal
05.2020 - 08.2020
  • Managed US-based client support (Instacart project) via chat/email.
  • Maintained high satisfaction through efficient, timely issue resolution.
  • Developed communication and problem-solving skills across high-volume scenarios.

Management Trainee

Quality Council of India
Bhopal
10.2017 - 12.2017
  • Conducted sanitation assessments during Swachh Bharat Abhiyan.
  • Analyzed hygiene data and provided insights for urban improvement.
  • Performed administrative tasks such as data entry, filing, and document preparation.

Education

Master of Science (M.S.) - Public Health (Nutrition)

Northumbria University
UK
01.2024

Bachelor of Science (B.Sc) - Biotechnology

R.K.D.F. Institute Of Science & Technology
Bhopal
01.2019

Skills

  • Clinical Care Planning
  • Nutrition and Public Health
  • Stakeholder Communication
  • Nutritional compliance
  • Empathy & Patient Advocacy
  • Data-Driven Decision Making
  • Sanitation and Hygiene Assessment
  • Care coordination
  • Customer relationship management
  • Quality control
  • Creativity and innovation
  • Problem-solving
  • Proficient in Figma & Canva
  • Quality assurance

Websites

Certifications And Recognition

  • Google UX Design Certification, 2024
  • UI/UX Design Specialization – Internshala, 2024–2025
  • IIGP 2.0 Bootcamp at IIM Ahmedabad, 2019
  • Top 40 Innovations – IIGP 2.0 at IIT Bombay, ₹10L grant winner
  • Employee of the Month, Home Group Ltd.

Affiliations

  • Active learner and community-oriented individual; I enjoy volunteering, staying updated with healthcare trends, and exploring creative pursuits like digital design and writing.
  • Took initiative to mentor peers during my Public Health degree, helping them with coursework and time management while balancing my own studies.
  • Led wellness routines and group activities for residents during my time at Home Group Ltd., fostering both physical and emotional well-being.

Certification

  • Google UX Design Certificate – Coursera (2024)
  • UI/UX Design Specialization – Internshala (2024–2025)
  • IIGP 2.0 Innovation Bootcamp – IIM Ahmedabad (2019)
  • ICD Medical Coding & Billing – Udemy (2023)
  • Pharmacovigilance Practical ICSR – Udemy (2024)

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • Selected among the top 40 innovators in the IIGP 2.0 program by IIM Ahmedabad and Lockheed Martin, received a ₹10 lakh grant for a public health innovation
  • Awarded Employee of the Month at Home Group Ltd., UK, for outstanding care coordination and patient engagement

Timeline

Senior Supported Living Worker

Home Group Ltd.
10.2022 - 08.2023

Customer Care Executive

Teleperformance DIBS
05.2020 - 08.2020

Management Trainee

Quality Council of India
10.2017 - 12.2017

Master of Science (M.S.) - Public Health (Nutrition)

Northumbria University

Bachelor of Science (B.Sc) - Biotechnology

R.K.D.F. Institute Of Science & Technology

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Ayushi Dubey