Summary
Overview
Work History
Education
Skills
Languages
Personality Traits
Disclaimer
Activities
Timeline
Generic

Ayushi Kanungo

Indore, M.P

Summary

Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.

Overview

4
4
years of professional experience

Work History

Team Leader

Revolut Pvt. Ltd.
04.2024 - 10.2024
  • Managed a team of 10 financial crime analysts responsible for monitoring suspicious activities and mitigating risks related to money laundering, fraud, and other financial crimes.
  • Provided ongoing mentorship and training for new team members and supported professional development through performance reviews and coaching.
  • Regulatory Compliance and Reporting, adherence to AML, KYC and CTF regulations.
  • Successfully reduced the team's false positive rate by 30% through process optimization and training.
  • Collaborated closely with compliance and audit teams to ensure that financial crime processes aligned with organizational goals and regulatory frameworks.
  • Prepared and submitted quarterly performance reports to senior leadership, highlighting trends and patterns for Case Resolution Rate and Compliance Audits of the analyst

Team Leader

TaskUs India
01.2021 - 04.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed both live and backend processes
  • Support in English and Hindi chats, Emails and calls with customers and restaurants for International Delivery chain
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed performance of 15 - 20 teammates

Customer Service Associate

Amazon Development Centre
01.2023 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

MBA - Banking And Finance

Akemi Group Of Institutes
06-2019

B.Com -

IPS College Indore
07-2017

H.S.C -

K.V
04-2014

S.S.C -

K.V
04-2011

Skills

  • Proficiency in Data Analysis & Reporting
  • MS Office, Internet operations
  • Project Management Tools
  • Data Analytics for Financial Crime Investigations
  • Presentation Skills, Hands on Slack, MS Teams

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)

Personality Traits

  • Quick learner, Self motivator and Result Oriented
  • Leadership and team building
  • Effective and efficient
  • Ability to cope up with different situations
  • Volunteering abilities
  • Interpersonal skills and convincing power

Disclaimer

I hereby declare that all the information provided above is true to the best of my knowledge and belief.

Activities

  • College event coordinator representative for 1 year
  • Event organizer for workshops related to Finance and Taxes
  • Successfully Managed workshops on Digital Marketing
  • Active member of Social service group

Timeline

Team Leader

Revolut Pvt. Ltd.
04.2024 - 10.2024

Customer Service Associate

Amazon Development Centre
01.2023 - 12.2023

Team Leader

TaskUs India
01.2021 - 04.2024

MBA - Banking And Finance

Akemi Group Of Institutes

B.Com -

IPS College Indore

H.S.C -

K.V

S.S.C -

K.V

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Ayushi Kanungo