Ayushi Kotwani

Client Relationship Management: Foster and maintain strong, long-term relationships with clients.

• Act as the primary point of contact for clients, addressing inquiries and concerns promptly.
• Gather and analyze client feedback to ensure satisfaction, and improve services.

Data Management: Oversee and organize company data, ensuring its accuracy and accessibility.

• Maintain monthly records of employee performance, and other relevant company data.

Client Coordination: Coordinate between clients and internal teams to ensure smooth project execution.

• Regularly update clients on project progress, addressing their needs and adjustments.
• Social Media Management: Post engaging content on social media platforms to enhance the company's online presence.
• Develop creative short taglines and captions for posts
• Help the team meet daily social media targets, ensuring timely and consistent content

Team Management: Set clear targets and goals for the team.

• Assist team members in achieving their daily targets and provide guidance where needed
• Organize campaigns, and ensure collaboration among the team to meet client objectives.

Recruitment and HR Support: Conduct initial rounds of interviews to assess candidates.

• Help in hiring processes and employee evaluations.
• Campaign Management: Plan, execute, and monitor campaigns with the team to meet client objectives.
• Ensure campaigns are delivered on time, and within budget.

Software Management: Maintain the daily work on the company's software, which is directly introduced to the team.

• Daily update on the software of the company and client regarding what is going on with their project.

• Responded to service and information requests via mail, email, phone, and in-person interactions, ensuring prompt and effective communication with clients and stakeholders
• Provided team members with the necessary resources and support to complete project tasks efficiently, optimizing team productivity
• Managed day-to-day operations by coordinating administrative activities and delivering timely updates to ensure smooth workflow
• Drafted, edited, and reviewed project-related correspondence and materials, ensuring accuracy and consistency in all documentation
• Collected and analyzed customer feedback to assess satisfaction levels and the overall success of projects
• Scheduled and delegated tasks to team members, effectively managing workloads to maximize productivity and minimize scheduling conflicts

• Analyzed social media metrics on a regular basis to identify opportunities for optimizing strategies and improving engagement
• Collaborated with the social media team to align advertising campaigns with overall social media strategy, ensuring cohesive messaging and brand consistency
• Generated detailed reports on social media growth and sales performance across platforms, providing valuable insights to the Social Media Manager for strategy adjustments
• Managed delivery schedules by assigning tasks to staff and ensuring timely delivery of projects, maintaining smooth operations and meeting deadlines

• Successfully managed and coordinated with employees
• Managed smooth operations and communicated timely updates to coordinate administrative activities
• Answered mailed, emailed, telephoned and in-person requests for service and information
• Provided team members with resources needed to complete project work to maximize efficiency
• Drafted and edited correspondence and materials related to project work to guarantee accuracy and uniformity in documentation

• Managing Retail Seller Business on Amazon, Flipkart, Shopcules, Paytm & Snapdeal
• Catalogue & Listing on all digital sites
• Content & Keyword Research Using Amazon Tool
• Manage stock on all sites
• Solve the queries of customers within 24hrs
• Maintain the Account Health of the seller