AYUSHI K V
Escalations Representative
Bangalore
Summary
Seeking a challenging position which prioritizes efficient resolution, encourages continuous learning to utilize my knowledge and skills for the best of the organization and growth as an individual.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Escalations Representative
Wells Fargo
05.2023 - Current
- Investigate, address, and resolve escalating inquiries.
- Look for ways to decide on the best course of action, take efforts to uncover the problems through investigation, and complete complicated transactions online.
- To ensure that customer issues are addressed while maintaining compliance with internal company requirements and standards, perform moderately complex initiatives to resolve client issues, review complaints for regulatory and non-regulatory flags, and classify risks appropriately in the case management system.
- Acting as a mediator between parties to settle disputes, negotiating and enacting settlements when necessary.
APFS (Disputes and Claims)
PayPal India Pvt Ltd
07.2019 - Current
- Utilized coordination and planning abilities to complete tasks on time.
- Participated in team-building exercises to improve collaboration.
- Used critical thinking to analyse issues, weigh potential answers, and come to judgements.
- Expertise in profile changes, adding financials, processing
transactions and helping customers to resolve account disputes. - Respect, warmth, and a readiness to assist when needed were displayed.
- Issues were resolved through active listening and open-ended questions, and serious issues were escalated to the manager.
- Increased customer satisfaction ratings as a result of using excellent dispute mediation and problem-solving techniques.
- Analyzed, investigated, and promptly addressed payment claims.
- Utilized good judgement and the resources at hand to arrive at well-informed conclusions about whether to approve or deny a case.
Intern
Elitmus Evaluation Pvt Ltd
12.2017 - 04.2018
- Reports were produced with findings and suggestions.
- Developed efficient improvement programmes that matched the objectives and requirements.
- MS Excel tracking spreadsheets were generated and updated.
- Coordinated workplace activities with a team.
Social Media Marketing Intern
Grapevine
06.2017 - 12.2017
Education
Master Of Business Administration - Data Science And Analytics
Jain University
Bangalore 03.2022 - Current
Bachelor Of Commerce - Accounting And Taxation
Jain College-CGS
Bangalore 06.2016 - 05.2019
Skills
Coordinating and Planning
MS Office
Teamwork and Collaboration
Problem-Solving
Conflict resolution skills
Active Listening
Multitasking Abilities
Comprehension of professional ethics
Languages
English
Telugu
Tamil
Kannada
Achievements
- Awarded Best Performer status for two consecutive quarters in 2019.
- Achieved the gold Olympic award for the CCPH measure in 2020.
- Enhanced in the disputes queue.
Timeline
Escalations Representative
Wells Fargo
05.2023 - Current
Master Of Business Administration - Data Science And Analytics
Jain University
03.2022 - Current
APFS (Disputes and Claims)
PayPal India Pvt Ltd
07.2019 - Current
Intern
Elitmus Evaluation Pvt Ltd
12.2017 - 04.2018
Social Media Marketing Intern
Grapevine
06.2017 - 12.2017
Bachelor Of Commerce - Accounting And Taxation
Jain College-CGS
06.2016 - 05.2019
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