Ayushi Pandey
New Delhi
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
year of professional experience
Work History
Accountant
Amazon
New Delhi
12.2023 - 07.2024
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Ensured compliance with applicable laws and regulations related to selling activities on Amazon platform.
- Recognized potential fraud cases involving fraudulent transactions or account activity.
- Collaborated with cross-functional teams including marketing, finance, legal, and operations, as needed.
- Monitored seller performance metrics to identify trends in customer service issues.
- Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Provided customer service and technical support to Amazon sellers via phone, email, and chat.
- Responded quickly to escalated customer issues within established SLA's.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Maintained up-to-date knowledge of Amazon policies regarding buyer and seller interactions.
- Identified opportunities for process optimization based on analysis of customer feedback data.
- Provided input into design changes or new features that would improve the user experience for sellers.
Education
Bachelor of Commerce - Accounting
Jalan Girl's College
Kolkata04-2021
Higher Secondary -
Radhika Town Higher Secondary School
KolkataSkills
- Customer Relations
- MS Office Suite
Timeline
Accountant
Amazon
12.2023 - 07.2024
Bachelor of Commerce - Accounting
Jalan Girl's College
Higher Secondary -
Radhika Town Higher Secondary School
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