Shopping, Singing, Reading Books, Cooking, Painting and Playing with my Kid
Ayushi Priya
Dispute Analyst
Bengaluru
Summary
Goal-oriented and self-motivated professional with 9 years of experience in client servicing, complaint handling, dispute resolution, process advising, and payment insurance within a multinational bank. Committed to continuous learning and self-improvement, contributing effectively to teams and organizations while enhancing overall job performance. Results-driven analyst skilled in managing and analyzing large volumes of information, proactively identifying operational issues and uncovering trends that impact business success. Proven expertise in leveraging data analytics and strong communication skills to drive strategic initiatives and implement solutions that enhance operational efficiency.
Overview
9
9
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Analyst 1
National Australia Bank
06.2023 - 08.2025
- Responsible for complaint management and resolution for on shore customers of Barclays and training for new joiner.
- Conducting case based analysis of claims for decision making on acknowledging/accepting and rejecting claims.
- Responsible for end to end case processing including system entry part for providing final credit to claimant.
- NAB India – Digital Dispute
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Improved team collaboration with implementation of new communication tools.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
Process Advisor
Barclays Shared Services
06.2019 - 06.2023
- Responsible for publishing daily reports for the unit on Risk events, SLA cases, CSD reports, V Roll report, Arbitration rejection or withdrawn reports, Process SOP making.
- Responsible for daily allocation of cases for processing among team along with conducting Quality Checks.
- Responsible for processing cases within agreed timelines and SLAs.
- Responsible for making Training Module and make changes as per new batch.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Process Advisor
Barclays Shared Services
06.2016 - 06.2019
- Responsible for publishing daily reports for the unit on Risk events, SLA cases, CSD reports, V Roll report, Arbitration rejection or withdrawn reports, Process SOP making.
- Responsible for daily allocation of cases for processing among team along with conducting Quality Checks.
- Responsible for processing cases within agreed timelines and SLAs.
- Responsible for making Training Module and make changes as per new batch.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
- Implemented lean manufacturing principles to minimize waste and maximize efficiency within production lines.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
Education
Master of Business Administration (MBA) -
S.R.M. University
Ghaziabad01.2017
Bachelor of Business Administration (BBA) - undefined
S.R.M. University
Ghaziabad01.2015
12th Standard - undefined
C.B.S.E.
01.2012
10th Standard - undefined
C.B.S.E.
01.2010
Skills
Excel proficiency
Documentation expertise
Data analysis and reporting
Advanced Excel skills
Team collaboration
Data-driven decision making
Analytical decision-making
Effective time management
Process optimization
Problem recognition
Data analysis
Experienced with Microsoft Office applications
Certification
Marketing Research in Online Marketing at Novasys Labs
Interests
Achievements & Recognitions:
Received regular appreciations and recognitions for meeting productivity of more than 100 % on a regular basis., Received recognitions in the form of Batches for meeting Process SLAs within defined Turnaround time (TAT) and Integrity Management at Workplace., Awarded with Pitch-in certificates at multiple occasions for giving the best ideas related to process effectiveness., Worked as an event coordinator managing quizzes among various other theme based colleague engagement activities for Barclays Shared Services., Received Spot award as recognitions for maintaining performance for Quarter 2 at National Australia Bank.
Timeline
Analyst 1
National Australia Bank
06.2023 - 08.2025
Process Advisor
Barclays Shared Services
06.2019 - 06.2023
Process Advisor
Barclays Shared Services
06.2016 - 06.2019
Bachelor of Business Administration (BBA) - undefined
S.R.M. University
12th Standard - undefined
C.B.S.E.
10th Standard - undefined
C.B.S.E.
Master of Business Administration (MBA) -
S.R.M. University