Ayushi Rai
Quality Assurance Analyst
Summary
A competent and result driven personality in pursuit of a managerial position to contribute my experience in the domain AML-KYC related risk & regulatory compliance and preventing financial crime.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Tide
5 2024 - Current
- Monitoring cases auctioned by OM analysts to ensure proper adherence to policies and procedures
- Improving QA scorecards constantly to capture all new processes and procedures
- Experience in identifying process improvements, learning gap and leading calibration sessions
- Conducting effective coaching sessions to share feedback on QA audit and generating QA reports
- Conducting monthly performance reviews for each analyst, share findings and set goals
- Work closely with peers to implement quality strategies and drive overall project performance
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Using Internal applications such as Looker, BOT Prod-IN, RDC, Share point, Cashfree, M2P, Scorebuddy, Kustomer, Lexis Nexis, and Syntizen.
Associate Analyst II (Quality Control)
AML RightSource
01.2023 - 05.2024
- Workflow experience includes transaction monitoring, alert resolution, case investigation, fraud investigation, Know Your Customer (KYC) reviews, Enhanced Due Diligence (EDD) reviews of other AML/BSA tasks
- Conducted throughly quality control investigations for almost 70 enhanced due diligence review per month, ensuring aligment with established processes and policies
- Summarized patterns of errors and worked closely with operational teams to introduce enhancements, resulting in improved quality rate from 92% to 97%
- Coordinated closely with Operations Manager to plan and provide coaching for performance improvement initiatives for addressing analysts with high defects which help new joiners to meet SLA
- Applied knowledge of relevant legislation, including Bank Secrecy Act, FinCEN, and OFAC guidelines to ensure compliance in all KYC and transaction analysis of one year range
- Efficiently performed various tasks using SBS, Lexis Nexis, Salesforce, Microsoft Dynamics 365 (CRM), Fiserv, Oracle ECM, NetSuite, and the bank’s online tool.
Team Lead
Paytm Payments Bank
02.2020 - 12.2022
- Specialist in compliance checks of AML – KYC risks, Quality and fraud monitoring covering the transaction monitoring
- Constant interaction with reviewing client, relationship managers, compliance and AML/Sanctions team to ensure the Client is onboarded rightly as per quality standards of SOP
- Handled KYC remediation of clients where periodic KYC review is due and Event Driven review based on alerts or events such as mergers/acquisitions/change of ownership
- Conducted risk assessments and audit checks; understood immediate business strategy and planned team activities accordingly
- Reviewing alerts, identifying and reporting suspicious activity that is consistent with potential money laundering / terrorist financing
- Trained new hires and upskilling (refreshers) the tenured employees’ basis my forte including handling of KYC remediation for various entity types
- Coordinates the timely response and resolution of issues identified by internal audits, external examinations related to AML investigations
- Experience in handling applications, Lexis-Nexis, Accuity checks, Bloomberg, etc
- Being catalyst in the team, always chosen as the first preference for any new responsibility (mentoring & training new recruits, SPOC for policy & procedures etc.)
- Numerous Instant recognition awards and great performance award.
Educator
Sunbeam School
04.2015 - 08.2019
- Worked for 3.5 years as an educator and has experience in making easy to understand presentations, giving assessment and identifying soft skills training needs.
- Conducted various workshops and help students to brush up some acquired and required skills.
Education
M.Com -
M.G.K.V. University
08.2017
B.Ed -
M.G.K.V. University
07.2015
B.Com -
M.K.K.V University
04.2001 -
Skills
Banking Regulatory audit
Fin-Crime Compliance
Transaction Monitoring
Training and People Management
Policies / Procedures modeling
Banking Product Awareness
Screening (Sanctions, PEP, AML)
Quality Assessment
Ultimate beneficial ownership
Global KYC Policies
MS Office - Word, Excel, PPT
Data analysis / Visualization
AML-KYC & Fraud monitoring tools
Timeline
Associate Analyst II (Quality Control)
AML RightSource
01.2023 - 05.2024
Team Lead
Paytm Payments Bank
02.2020 - 12.2022
Educator
Sunbeam School
04.2015 - 08.2019
B.Com -
M.K.K.V University
04.2001 -
Quality Assurance Analyst
Tide
5 2024 - Current
M.Com -
M.G.K.V. University
B.Ed -
M.G.K.V. University