Ayushi Rai
Quality Assurance Analyst
Summary
A competent and result driven personality in pursuit of a managerial position to contribute my experience in the domain AML-KYC related risk & regulatory compliance and preventing financial crime.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Tide
5 2024 - Current
- Monitoring cases auctioned by OM analysts to ensure proper adherence to policies and procedures
- Improving QA scorecards constantly to capture all new processes and procedures
- Experience in identifying process improvements, learning gap and leading calibration sessions
- Conducting effective coaching sessions to share feedback on QA audit and generating QA reports
- Conducting monthly performance reviews for each analyst, share findings and set goals
- Work closely with peers to implement quality strategies and drive overall project performance
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Using Internal applications such as Looker, BOT Prod-IN, RDC, Share point, Cashfree, M2P, Scorebuddy, Kustomer, Lexis Nexis, and Syntizen.
Associate Analyst II (Quality Control)
AML RightSource
01.2023 - 05.2024
- Workflow experience includes transaction monitoring, alert resolution, case investigation, fraud investigation, Know Your Customer (KYC) reviews, Enhanced Due Diligence (EDD) reviews of other AML/BSA tasks
- Conducted throughly quality control investigations for almost 70 enhanced due diligence review per month, ensuring aligment with established processes and policies
- Summarized patterns of errors and worked closely with operational teams to introduce enhancements, resulting in improved quality rate from 92% to 97%
- Coordinated closely with Operations Manager to plan and provide coaching for performance improvement initiatives for addressing analysts with high defects which help new joiners to meet SLA
- Applied knowledge of relevant legislation, including Bank Secrecy Act, FinCEN, and OFAC guidelines to ensure compliance in all KYC and transaction analysis of one year range
- Efficiently performed various tasks using SBS, Lexis Nexis, Salesforce, Microsoft Dynamics 365 (CRM), Fiserv, Oracle ECM, NetSuite, and the bank’s online tool.
Team Lead
Paytm Payments Bank
02.2020 - 12.2022
- Specialist in compliance checks of AML – KYC risks, Quality and fraud monitoring covering the transaction monitoring
- Constant interaction with reviewing client, relationship managers, compliance and AML/Sanctions team to ensure the Client is onboarded rightly as per quality standards of SOP
- Handled KYC remediation of clients where periodic KYC review is due and Event Driven review based on alerts or events such as mergers/acquisitions/change of ownership
- Conducted risk assessments and audit checks; understood immediate business strategy and planned team activities accordingly
- Reviewing alerts, identifying and reporting suspicious activity that is consistent with potential money laundering / terrorist financing
- Trained new hires and upskilling (refreshers) the tenured employees’ basis my forte including handling of KYC remediation for various entity types
- Coordinates the timely response and resolution of issues identified by internal audits, external examinations related to AML investigations
- Experience in handling applications, Lexis-Nexis, Accuity checks, Bloomberg, etc
- Being catalyst in the team, always chosen as the first preference for any new responsibility (mentoring & training new recruits, SPOC for policy & procedures etc.)
- Numerous Instant recognition awards and great performance award.
Educator
Sunbeam School
04.2015 - 08.2019
- Worked for 3.5 years as an educator and has experience in making easy to understand presentations, giving assessment and identifying soft skills training needs.
- Conducted various workshops and help students to brush up some acquired and required skills.
Education
M.Com -
M.G.K.V. University
08.2017
B.Ed -
M.G.K.V. University
07.2015
B.Com -
M.K.K.V University
04.2001 -
Skills
Banking Regulatory audit
Timeline
Associate Analyst II (Quality Control)
AML RightSource
01.2023 - 05.2024
Team Lead
Paytm Payments Bank
02.2020 - 12.2022
Educator
Sunbeam School
04.2015 - 08.2019
B.Com -
M.K.K.V University
04.2001 -
Quality Assurance Analyst
Tide
5 2024 - Current
M.Com -
M.G.K.V. University
B.Ed -
M.G.K.V. University
Similar Profiles
Kajal SharmaKajal Sharma
Member Support Associate at TIDEMember Support Associate at TIDE
Shalu KushwahaShalu Kushwaha
Key Account Sales Executive at TideKey Account Sales Executive at Tide
Prateek KhuranaPrateek Khurana
Product Manager at TideProduct Manager at Tide
Pushkar PulletikurthiPushkar Pulletikurthi
QA Engineer at TideQA Engineer at Tide
Matthew GenestMatthew Genest
Quality Assurance Team Lead / Quality Assurance Analyst at BM TechnologiesQuality Assurance Team Lead / Quality Assurance Analyst at BM Technologies