IT Asset Management Specialist with overall 11 years’+ experience managing asset lifecycles, inventory controls, and compliance within IT environments. Skilled in the ITIL framework, ServiceNow, procurement, reconciliations, and process optimization. Proven ability to coordinate across teams globally and deliver strong customer service while adhering to Controls, Compliance, and Customer Service principles.
IT Asset Lifecycle Management
Knowledge of ITIL Process
Asset Inventory & Reconciliation
ServiceNow(Asset Tagging & Tracking) & Ticket Management
Physical Asset Verification & Disposal
Basic Asset Procurement & Disposal Workflows along with Asset Tracking & Security
Team Collaboration & Escalation Handling
Microsoft 365 (OneDrive, SharePoint & InTune)
Communication & Stakeholder Management
Spending time with Family & Friends