Ayushi Shekhawat
Jodhpur
Summary
Dedicated hospitality professional with 8+ years of experience across iconic luxury brands including RAAS, Taj, Oberoi, and Leela. Proven expertise in reservations, sales, guest relations, and operational excellence. Skilled in Opera PMS and revenue management, with a consistent track record of delivering exceptional guest experiences and driving brand loyalty in luxury environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Sales
RAAS Hotels
07.2024 - 01.2026
- Spearheading sales operations with a focus on luxury travel clientele.
- Strengthened corporate and travel agent partnerships, increasing repeat business.
- Collaborated with marketing to launch luxury brand campaigns, enhancing visibility.
- Trained junior staff to uphold RAAS service standards in client interactions.
- Managed daily operations of sales team to enhance customer engagement.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new team members on product knowledge and customer service protocols.
- Implemented promotional strategies to boost sales and increase brand awareness.
- Analyzed market trends to inform sales tactics and improve customer outreach.
- Collaborated with marketing team to align campaigns with sales objectives.
- Developed training materials to enhance employee performance and service delivery.
- Monitored inventory levels to ensure availability of key products for guests.
- Developed and implemented successful sales strategies to maximize profits.
- Monitored inventory levels to ensure availability of products for customers.
- Ensured compliance with company policies and procedures related to sales operations.
- Created reports detailing daily, weekly, and monthly sales figures.
- Identified areas for improvement in processes, systems, and procedures.
Reservations Executive
RAAS Hotels
09.2022 - 06.2024
- Oversaw reservations for high-value clients, ensuring seamless luxury experiences.
- Implemented SOP improvements, enhancing booking accuracy by 25%.
- Worked with revenue management to optimize premium suite allocations.
- Supported sales in upselling curated luxury packages.
Reservations Supervisor
Taj Lake Palace
01.2022 - 09.2022
- Supervised reservations for an iconic palace property with exclusive clientele.
- Delivered personalized service to VIPs, ensuring 100% satisfaction.
- Assisted in implementing dynamic pricing strategies, increasing ADR by 7%.
- Partnered with front office and concierge for curated luxury guest experiences.
Reservations & Sales Associate
The Leela Hotels (via Praxis Services)
09.2020 - 01.2022
- Handled reservations for one of India's most prestigious luxury hotel brands.
- Contributed to 5 major corporate account acquisitions.
- Successfully upsold luxury suites and dining packages, boosting ancillary revenue.
- Ensured brand consistency in guest communications and bookings.
F&B Associate
The Oberoi, Udaivilas
07.2019 - 09.2020
- Delivered world-class fine dining service in a luxury resort environment.
- Assisted in high-profile weddings and events with international guests.
- Maintained Oberoi's legendary service standards in F&B operations.
- Trained in bar operations, improving efficiency and guest delight.
STEP Associate
Trident Gurgaon (Oberoi CLD)
08.2016 - 05.2019
- Completed rotational training across Front Office, F&B, Housekeeping, and Kitchen.
- Supported luxury banquet events hosting 500+ guests.
- Contributed to front office operations ensuring high guest satisfaction ratings.
- Developed strong foundation in luxury brand hospitality culture.
Education
BTS Diploma - Hotel Management
Oberoi CLD (IGNOU)
12th Grade - Humanities
St. Patrick's Vidya Bhawan
10th Grade -
St. Patrick's Vidya Bhawan
Skills
- Luxury Hospitality Operations
- Guest Engagement
- Reservations Management
- Revenue Management
- Sales Strategy
- Corporate Relations
- Opera PMS
- MS Office
- Excel
- VIP Guest Handling
- VVIP Guest Handling
- Team Leadership
- Training
Accomplishments
- Appreciation letter from Trident Gurgaon for luxury guest service excellence.
- Served dignitaries including PM Narendra Modi & President Emmanuel Macron at Rashtrapati Bhawan.
Languages
- English
- Hindi
- Rajasthani
Languages
English
First Language
Timeline
Assistant Manager - Sales
RAAS Hotels
07.2024 - 01.2026
Reservations Executive
RAAS Hotels
09.2022 - 06.2024
Reservations Supervisor
Taj Lake Palace
01.2022 - 09.2022
Reservations & Sales Associate
The Leela Hotels (via Praxis Services)
09.2020 - 01.2022
F&B Associate
The Oberoi, Udaivilas
07.2019 - 09.2020
STEP Associate
Trident Gurgaon (Oberoi CLD)
08.2016 - 05.2019
BTS Diploma - Hotel Management
Oberoi CLD (IGNOU)
12th Grade - Humanities
St. Patrick's Vidya Bhawan
10th Grade -
St. Patrick's Vidya Bhawan