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Ayushi Shukla
Technical Business analyst
Ghaziabad,UP
Summary
Seasoned Business Analyst offering 7 years of IT and logistics industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Diligent worker with strong communication and task prioritization skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst (Bizz.analyst)
DB Schenker
01.2025 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions. Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues and system related issue.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support related to desktop troubleshooting, printers(spooling) services. network, BSOD issues.
Windows System Administrator
Opsec Security
03.2023 - 01.2025
- Managed development of system protocols to deliver complete and persistent data set.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Administered quality customer service to in-house staff and satisfied concerns.
- Oversaw implementation and application of SaaS tools across entire company system.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Worked with users to determine areas of technology in need of improved usability.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- User account management using Active directory, device management using Intune and microsoft admin portal.
IT Support Specialist
Copart
05.2021 - 02.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
Desktop Support Engineer
PC Solutions (Payroll- Amex)
03.2019 - 06.2021
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Designed Sharepoint master page and page layouts.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person and remotely via Connectwise control and bomgar.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
Education
MBA - Finance And Marketing
Mittal School of Business (Lovely Professional University)
Jalandhar08-2025
No Degree - ECBA(Entry Certificate in Business Analysis)
TechCanvass
Mumbai09-2024
Bachelor of Technology - Electronics And Communications Engineering
Sunderdeep Engineering College, UPTU
Ghaziabad08-2015
Intermediate School. - Science
Vivekanand School
Anand Vihar, Delhi03-2010
High School Diploma -
ST. Thomas School
Ghaziabad05-2008
Skills
- Cost-benefit analysis
- Business process improvement
- Predictive modeling
- Business solutions development
- Time management
- Problem-solving
- Strategic thinking
- Operations management
- Quality assurance
- Business planning
- Project presentation
- Microsoft Office Suite
- CRM systems
- Stakeholder engagement
- Product management
- Strategic planning
- Stakeholder management
- Clear communication
- Team collaboration
- Systems analysis
Certification
- ECBA - Entry level Certified Business Analysis Professional.
Interests
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Business Analyst (Bizz.analyst)
DB Schenker
01.2025 - Current
Windows System Administrator
Opsec Security
03.2023 - 01.2025
IT Support Specialist
Copart
05.2021 - 02.2023
Desktop Support Engineer
PC Solutions (Payroll- Amex)
03.2019 - 06.2021
MBA - Finance And Marketing
Mittal School of Business (Lovely Professional University)
No Degree - ECBA(Entry Certificate in Business Analysis)
TechCanvass
Bachelor of Technology - Electronics And Communications Engineering
Sunderdeep Engineering College, UPTU
Intermediate School. - Science
Vivekanand School
High School Diploma -
ST. Thomas School
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