Ayushi Tiwari
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Senior Product Operations Executive
Junglee Games Pvt Ltd
07.2022 - 02.2023
- I was part of the Product Risk Operations (PRO) team and was responsible for analyzing user accounts & transactions to identify and prevent fraudulent game play on the Junglee Rummy platform.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Identified State level Group Fraud patterns on Rummy platform, thereby preventing further losses to company.
- Adaptable and proficient in learning new concepts quickly and efficiently
Senior Analyst, Operations ( Fraud)
Shopee India
03.2022 - 04.2022
- Investigated anomalies in customers' transaction & logged data through customer journey.
- Performed manual fraud review to detect fraudulent activities on ecommerce accounts based on data and fraud pattern.
- Identified and reported suspicious activities to avoid financial risk.
- Conducted extensive research to validate purchases.
- Analyzed high risk/unauthorized transactions and frauds.
Transaction Risk Investigator (TRMS)
Amazon Development Centre (India) Pvt Ltd.
07.2016 - 02.2022
- Analyzed customer accounts to identify Risk Patterns and Complex Online Transactions using effective tools for investigation and elimination of Online E-Commerce Risk.
- Catered to Escalation queues in the system to resolve high priority escalation cases at the earliest
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Worked on Process Improvement & MO verification for the purpose of SOP Creation
- Authorized and investigated transactions as per company-defined KPIs.
Education
B.Tech - Electronics & Instrumentation Engineering
IEC College of Engineering & Technology
Greater Noida06.2016
Some College (No Degree) -
City Montessori School
Lucknow Some College (No Degree) -
St. Agnes' Loreto Day School
LucknowSkills
- Knowledge of Microsoft Office Programs
- Basic knowledge of SQL
- Basic knowledge of Power BI
- Working knowledge of Canva , Figma
- Strong Presentation & Communication skills
- Ability to think analytically and logically
- Willingness to learn and accept challenges irrespective of its Complexity
Accomplishments
- Received Employee of the Month ,Quality Acer , People's Choice and multiple Spot Awards.
- Demonstrated Ownership in leading the Newsletter for the Virtual Team at Amazon.
- Audit Analysis to reduce Defect Counts & Improve Team Metrics
- Mentored new hires to help them understand the process.
- Part of the MO Approval team and contributed in Process Improvement, identifying fraud patterns & getting multiple MOs verified.
- Worked on Repeat Contact Resolution(RCR) & Customer Escalations to understand & address customer issues & to reduce the overall queue volumes to manage flow.
Timeline
Senior Product Operations Executive
Junglee Games Pvt Ltd
07.2022 - 02.2023
Senior Analyst, Operations ( Fraud)
Shopee India
03.2022 - 04.2022
Transaction Risk Investigator (TRMS)
Amazon Development Centre (India) Pvt Ltd.
07.2016 - 02.2022
B.Tech - Electronics & Instrumentation Engineering
IEC College of Engineering & Technology
Some College (No Degree) -
City Montessori School
Some College (No Degree) -
St. Agnes' Loreto Day School
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