Open To Work
Ayush Jain
Delhi
Summary
Sales operations analyst with over 4 years of experience in optimizing recruitment workflows and managing client relationships in US staffing environments. Demonstrated ability in process improvement and candidate acquisition, leading to enhanced operational efficiency. Proven track record of reducing turnaround times and increasing client satisfaction through effective cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Sales Operations Analyst
MAXONIC
Mohali
10.2021 - Current
- Managed 50+ active client portfolios, enhancing data governance and record accuracy while reducing operational errors by 15%.
- Coordinated allocation of recruiters for 30+ concurrent job requisitions, increasing sourcing productivity and reducing hiring turnaround time by 10%.
- Implemented structured client communication and tracking mechanisms, ensuring 100% compliance with compensation agreements and achieving 95% client satisfaction.
- Designed and published 50+ ATS-optimized job postings weekly across multiple hiring platforms, driving a 20% increase in qualified applicant inflow.
- Processed and validated 100+ candidate profiles monthly with 98% data accuracy, ensuring strong alignment with client job specifications and reducing profile mismatches by 15%.
Customer Service Representative
AMAZON
Noida
08.2020 - 07.2021
- Resolved 100+ customer inquiries daily for Amazon US accounts via live chat, achieving a 90% First Contact Resolution (FCR) rate and ensuring high customer satisfaction.
- Processed return and exchange requests, adhering to Amazon SOPs and reducing average customer wait time by 15%.
- Maintained compliance with Amazon service standards and quality guidelines, ensuring consistent service delivery and accurate issue resolution.
Technical Advisor
CONCENTRIX
Gurugram
06.2019 - 02.2020
- Diagnosed and resolved network and device-related technical issues with advanced troubleshooting tools, achieving faster resolution and enhancing customer satisfaction.
- Provided expert guidance on technical issues to enhance customer satisfaction.
- Collaborated with cross-functional teams to troubleshoot complex technical problems.
- Provided live chat technical support for AT&T mobile network users, managing dual chat concurrency to uphold high service quality.
- Delivered training sessions for staff on new technologies and systems.
Education
Post Graduate Diploma - Human Resource Management
Symbiosis Centre For Distance Learning
Pune03-2023
Bachelor’s - Computer Applications
Institute of Innovation in Technology And Management (IITM)
Delhi06-2019
12th Grade - CBSE
Modern Public School
Rishabh Vihar05-2016
Skills
- CRM & Recruitment Tools Handling
- ATS management
- Workflow optimization
- Quality assurance
- Talent Acquisition
- Client management
- Recruitment coordination
- Compliance monitoring
- Time Management & Multi-tasking
- Leadership & Team Coordination
- Client relations
Accomplishments
Recognized as a Top Performer and awarded a 31% salary increment for exceptional performance during the FY 2024–2025 cycle.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₹45000/yr - ₹200000/yrTimeline
Sales Operations Analyst
MAXONIC
10.2021 - Current
Customer Service Representative
AMAZON
08.2020 - 07.2021
Technical Advisor
CONCENTRIX
06.2019 - 02.2020
Post Graduate Diploma - Human Resource Management
Symbiosis Centre For Distance Learning
Bachelor’s - Computer Applications
Institute of Innovation in Technology And Management (IITM)
12th Grade - CBSE
Modern Public School