Ayush Aggarwal
New Delhi
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Dia Color India Pvt Ltd.
10.2023 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Deputy Store head
ETHOS LIMITED
09.2019 - 09.2023
- Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays
- Dealt with customer complaints calmly and effectively, resolving issues with smart solutions
- Assisted in the onboarding and training of new staff, carrying out matters such as training on products and communicating company best practices
- Helped managers create special promotions based on customer requests, market trends and money-making opportunities
- Collated consumer data for product preference analysis and campaign optimization
- Monitored sales team performance and provided training to help reach targets.
Stylist
JO MALONE LONDON u/o Metaphor Tradelink's Pt. Ltd
11.2018 - 08.2019
- Promoting sales through special home shopping's in Delhi for Very important clients of brand
- Supervising and cultivating strong CRM culture amongst the teammates and preparing the reports in accountable responsibility
- Creation of CRM tracker for focused approach for generating revenue through various initiatives taken from the store end and setting targets and analysing the impact of each initiative for creating better and innovative ways to generate sales in luxury environment
- Management and coordination of all Customers and in store Defective Products with the quality departments.
Fashion Advisor
Roberto Cavalli u/o Infinite Luxury Brands Pvt. Ltd
04.2017 - 10.2018
- Provided expert advice to models and clients on which styles to use to complement personality, figures and facial features
- Appointed as the Inventory Manager for the store
- Training the new and the existing teammates about the new collections and product knowledge
- Management and coordination of all Customers and in store Defective Products with the quality departments
- Provided expert advice to models and clients on which styles to use to complement personality, figures and facial features
- Analysing defective reports and Suggesting Feedback to Buyers for the company
- Responsible for inventory management on monthly basis and controlling the shrinkages of merchandise
- Managing team and store operations in absence of the store heads in synchronization with them.
Fashion Consultant
Aditya Birla Fashion & Lifestyle Pvt. Ltd
12.2015 - 04.2017
- Was a part of the Trunk show Team
- Was Responsible for Logistica & Stock Movement in different Cities
- Was Handling a Team of 4 People
- Was responsible for man power management for Stock Work.
Brand Ambassador
Delhi Duty Free Services Pvt. Ltd, Indira Gandhi International Airport
05.2014 - 12.2015
- Generating sales by maintaining a Client Database of every city's VIC client's
- Successfully handled two POP-UP stores for brand with NO variance and shrinkage
- Handling the marketing events at the Departure location
- Handled a team of 5 people
- Was responsible for generating Sales and Reporting the same to the immediate Team Leader.
Associate Guest Delight Manager
Domino's Pizza C/O Jubilant Food Works Pvt. Ltd
12.2012 - 04.2014
- Organised and conducted pre-shift staff meetings to communicate pertinent information
- Solicited feedback from guests concerning service of food and beverage offerings and to identify weak areas and make improvements
- Identified training needs and organised trainings to bridge employee skill gaps
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries
- Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
Education
Bachelors in Hospitality Management - Hospitality Management
Amity University
Noida, UP06.2013
Summer Internship-Training - Hospitality and Tourism
University of california
07.2012
Intermediate - Commerce
Little Flowers Public Sr. Sec. School
New Delhi, DL04.2009
Certificate of Higher Education - Commerce
Little Flowers Public School
Delhi04.2007
Skills
- Target focused
- Retail operations
- Customer experience
- Inventory control
- Conflict resolution skills
- Operational planning
- Sales expertise
- Purchasing and planning
Hobbies and Interests
SPECIAL INTERESTS: Travelling, Music, Talking & Meeting high profile people to improve personality. Biking and wandering with friends in spare time on bikes and cars. Internet surfing and social networking
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Store Manager
Dia Color India Pvt Ltd.
10.2023 - Current
Deputy Store head
ETHOS LIMITED
09.2019 - 09.2023
Stylist
JO MALONE LONDON u/o Metaphor Tradelink's Pt. Ltd
11.2018 - 08.2019
Fashion Advisor
Roberto Cavalli u/o Infinite Luxury Brands Pvt. Ltd
04.2017 - 10.2018
Fashion Consultant
Aditya Birla Fashion & Lifestyle Pvt. Ltd
12.2015 - 04.2017
Brand Ambassador
Delhi Duty Free Services Pvt. Ltd, Indira Gandhi International Airport
05.2014 - 12.2015
Associate Guest Delight Manager
Domino's Pizza C/O Jubilant Food Works Pvt. Ltd
12.2012 - 04.2014
Bachelors in Hospitality Management - Hospitality Management
Amity University
Summer Internship-Training - Hospitality and Tourism
University of california
Intermediate - Commerce
Little Flowers Public Sr. Sec. School
Certificate of Higher Education - Commerce
Little Flowers Public School
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