Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Ayushmaan Mishra

Software Engineer

Summary

Committed Application Development Senior Analyst with almost 4 years of work experience. Can communicate and collaborate efficiently with various stakeholders. I am proud of my work ethics and complete any requirement well before the given time period. Understands the complexity and priority of each task and gives attention to each task diligently. I lead by example and make sure that the resources that are working with me have the correct skill set to complete a task within the time frame.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Application Development Senior Analyst

Accenture
New Delhi
10.2021 - Current


  • Configuring e-mail alerts for High Priority Servers with configurable thresholds per server. These thresholds were lookup configured and the level of alerts were also categorized (as an amber alert or a Red alert).
  • Integrated Splunk instances with myWizard applications and configured Machine Learning Models for auto routing of ServiceNow Tickets. This use case predicted the reassignment of tickets to the correct assignment group without any manual intervention.
  • Configured Alert Centre Dashboard in Splunk with myWizard Automation Workflows for initiating Microsoft Teams alerts. This included creation of workflows that converted Splunk Alerts to Detailed Teams alerts of High priority Servers.



Application Development Analyst

Accenture
New Delhi
06.2020 - 10.2021
  • Management of various Splunk Instances hosting automation scenarios such as Automatic Ticket Assignment of ServiceNow tickets, Ticket Analysis and Automatic Resolution of ServiceNow tickets. This includes changes in backend configurations as per client requirements.
  • Configuration of Automatic assignment of Servicenow Tickets for High Priority tickets. This use case assigned High Priority tickets to the resource eligible for such Tickets(configured in lookup) and calculated the resource with the minimal workload and assigned the ticket within the response SLA.
  • Management of Splunk instances hosting various Performance Metrics of thousands of Servers. This included modifications in the dashboard xml, limiting metrics as per Client requirements and addition of customized metrics via scripts.

Application Development Associate

Accenture
New Delhi
08.2018 - 06.2020
  • Maintenance and creation of various lookups for mapping systems, sub-systems, towers, environments and hosts.
  • Executed migration of 500+ servers from the legacy Splunk instance to the new Cluster instance. This included remapping of various systems in various environments, changes in configuration files, rerouting of data from various Universal Forwarders.
  • Creation of Alerts when data stopped indexing in various indexes of various Splunk Instances.
  • Solely creating workflows for Automation use cases using myWizard Automatic Ticket Resolution.
  • Solely managing various microservices hosted in Docker containers for myWizard Automatic Ticket Resolution application.

Education

B.Tech - Mechanical Engineering

Guru Nanak Dev Engineering College
Ludhiana
06.2014 - 06.2018

Skills

Splunk

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Timeline

Application Development Senior Analyst

Accenture
10.2021 - Current

Application Development Analyst

Accenture
06.2020 - 10.2021

Application Development Associate

Accenture
08.2018 - 06.2020

B.Tech - Mechanical Engineering

Guru Nanak Dev Engineering College
06.2014 - 06.2018

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Ayushmaan MishraSoftware Engineer